Lead, Commercial, Managed Accounts
6 days ago
As the Commercial Team Lead (Food), you will be required to:
- Lead, develop, and inspire a high-performing account management team to drive deep engagement with existing and potential new F&B merchants.
- Work with the team to achieve team performance as measured by deliveries, GMV and revenue, as well as forming stronger relationships with partners through collaboration in other Grab verticals such as GrabPay, GrabAds and GrabExpress.
- Serve as a cross-functional leader and collaborate with different teams to deliver solutions and initiatives tailored to merchants' pain points and growth objectives.
This role will report to the Head, Commercial, Managed Accounts (Food), and report onsite to Grab One North office.
The day-to-day activities:
- Work with the Head of Commercial (Food) on business development strategy.
- Identify gaps and unlock opportunities with our F&B merchants to drive market share and revenue growth.
- Motivate the team to meet or exceed targets specific to GMV, revenue and successfully execute cross-functional initiatives.
- Support the development of strategic merchant relationships to ensure the partner is engaged and growing on the platform.
- Strategize, identify areas of improvement and grow the portfolio based on data, analytics and best practices.
- Continuously engage our F&B merchants and listen to their needs, collect and address feedback/ concerns put forward.
- Monitor and report team performance and impact to leadership on a regular basis.
- Develop, coach and mentor the team to enable them to excel and grow within their roles.
- Build strong cross-functional working relationships with our Business, Operations and Marketing teams to ensure a best in class merchant experience.
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