Senior Customer Service Operator

2 weeks ago

North Region, Singapore Hisense Electronics (Singapore) Pte. Ltd. Full time $40,000 - $60,000 per year

Job Overview:

We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues, and general service escalations. The candidate will also contribute to call center operations and help improve team and service performance.

Key Responsibilities:

1. After-Sales & Quality Support

· Handle incoming calls and messages related to product performance, technical issues, and quality concerns.

· Assist customers with warranty claims, repair procedures, product defects, or troubleshooting steps.

· Collaborate with technical or product teams to resolve recurring or complex quality issues, assign repair jobs to service providers and ensure job completion within SLA timelines.

· Provide professional and clear communication when managing sensitive or dissatisfied customer interactions.

2. Core Customer Support

· Respond to customer inquiries across phone, email, and live chat in a timely, professional manner.

· Support customers with product information, order status, delivery tracking, returns, and service appointments.

· Maintain accurate customer records in the CRM system, including issue resolution steps and outcomes.

3. Call Centre & Service Operations

· Support daily operations such as call queue monitoring, shift coverage, and case prioritization.

· Provide feedback to improve scripts, resolution flows, and response templates to enhance efficiency and customer satisfaction.

· Work with the team lead to manage peaks in volume during launches or promotional periods.

4. Product Knowledge & Customer Education

· Develop in-depth knowledge of our electronics products, including key features, specifications, and common troubleshooting tips.

· Guide customers on proper usage, maintenance, and help resolve basic technical concerns.

5. Order & Fulfillment Issue Resolution

· Assist customers with order placement, tracking, cancellations, returns, and exchanges.

· Coordinate with logistics and warehouse teams to ensure on-time and accurate deliveries.

6. Feedback, Reporting & Process Improvements

· Collect and document customer feedback related to products and services to identify trends and recurring issues, track key customer service metrics such as satisfaction scores, resolution times, and recurring issues.

· Collaborate with relevant teams (Product, QA, Ops) to ensure feedback drives meaningful improvements.

· Prepare regular reports and contribute to service review discussions with data-driven improvement suggestions.


•Qualifications:

· –5 years of customer service experience, preferably in electronics, appliances, or technical consumer goods.

· Strong communication, listening, and issue-resolution skills.

· Proven experience handling after-sales service or product quality concerns.

· Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).

· Able to work rotating shifts, including one weekend day per week.

· Bonus: Experience in call center operations or mentoring is a plus.

Why Join Hisense?


• Opportunity to work with cutting-edge technology in a dynamic and growing global company.


• Collaborative and innovative work environment.


• Competitive salary and benefits package.

  • Senior Customer Service Executive

    3 days ago

    North Region, Singapore Hisense Electronics (Singapore) Pte. Ltd. Full time $40,000 - $80,000 per year

    Job Overview:We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...

  • Customer Service Officer

    2 weeks ago

    North Region, Singapore MIND STRETCHER LEARNING CENTRE Full time $40,000 - $60,000 per year

    Customer Service Officer (Full-Time/Part-Time)Responsibilities:Handle customer enquiryManage office administration dutyGenerate monthly reportsRequirements:At least GCE 'O' level and aboveMin 2 years of relevant working experience for Senior positionTraining will be provided for Entry/Junior positionIT literate in Microsoft office skillMust be bilingual in...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Service Clerk

    2 weeks ago

    North Region, Singapore SIN GEE HUAT RECYCLING PTE LTD Full time $3,000 - $4,000 per year

    Our Core Values:B.E.S.T - Striving to make things Better, Easier, Speedier, and TrimGrowth Mindset - Always evolving and learning for growthRespectful & Courteous - Treating all with dignity and kindnessShared Responsibility – Working together for a collective goalWhat will you be doing?·       Assist new customers at the counters and...

  • Customer Service Officer

    1 week ago

    North Region, Singapore Field Catering & Supplies Pte Ltd Full time $35,000 - $45,000 per year

    Responsibilities:Handle customers orders & enquiry via call / emailCoordinate order processing, delivery and returns of customers' ordersKey in customers' orders, print & check customer invoices &/or purchase ordersPreparation of sales related documents (e.g quotations and contracts)Build and maintain good relationship with customersMonitoring of customers'...

  • Senior Customer Service Officer

    1 day ago

    Central Region, Singapore Arts House Group Full time $60,000 - $80,000 per year

    Job PurposeAt AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces. Take on a leadership role in shaping exceptional visitor experiences across our vibrant venuesYour mission: To uphold our high service standards and create memorable experiences for all...

  • Customer Service Officer

    6 days ago

    North Region, Singapore Plasma Science Pte Ltd Full time $13,200 - $72,000 per year

    Here are the typical responsibilities of a customer service representative:**Responding to Customer Inquiries**: Address customer questions via phone, email, chat, or in person, ensuring timely and accurate responses. **Providing Product and Service Information**: Offer detailed explanations about the company's products or services, features, and benefits...

  • customer service

    2 weeks ago

    North Region, Singapore BOLT EXPRESS PTE LTD Full time $20,000 - $40,000 per year

    Direct hiring in Singapore – Full time only 2x Logistic customer service. (Basic:SGD 2X00) Commission/incentives for your own preference Office desk bound job.No outdoor sales required.5 days work week :Monday to Friday9am to 6pm.Off on weekends and PH.MOM regulation and CPF appliesOffice in woodlands close (10 mins walk from Admiralty mrt)Logistic /...

  • Customer Service Advisor

    2 weeks ago

    North Region, Singapore MTC Consulting Pte. Ltd. Full time $20,000 - $26,000 per year

    Basic up to $2,600OT PayableJune 2-3 Months Bonus, Dec 1 Month BonusMedical + Dental BenefitMonday to Friday: 08:30 AM - 05:30 PMAlternate Saturdays: 08:30 AM - 12:30 PMLocation: Senoko (Company transport at Admiralty MRT)Job DescriptionRepresent the Company in a professional manner, maintaining a positive and empathetic attitude at all timesIdentifying and...

  • Customer Service Officer

    2 weeks ago

    North Region, Singapore Achieve Career Consultant Pte Ltd Full time $36,000 - $60,000 per year

    Customer Service Officer (1-Year Renewable Contract)Location:Senoko (Company transport provided from Sembawang MRT)Responsibilities:Arrange and manage customer appointments.Handle enquiries via phone and email regarding appointments and installation matters.Send reminders through SMS/email for scheduled appointments.Attend to sales enquiries and promote the...