Customer Service Officer

6 days ago

North Region, Singapore Plasma Science Pte Ltd Full time $13,200 - $72,000 per year

Here are the typical responsibilities of a customer service representative:

  1. **Responding to Customer Inquiries**: Address customer questions via phone, email, chat, or in person, ensuring timely and accurate responses.
  2. **Providing Product and Service Information**: Offer detailed explanations about the company's products or services, features, and benefits to assist customers in making informed decisions.
  3. **Resolving Complaints and Issues**: Handle customer complaints or problems, striving to resolve them promptly and effectively while maintaining a positive attitude.
  4. **Processing Orders and Transactions**: Assist customers in placing orders, managing returns, and processing payments and refunds.
  5. **Updating Customer Accounts**: Keep customer records up to date by entering information accurately into databases or CRM systems.
  6. **Escalating Issues**: When necessary, escalate complex or unresolved issues to supervisors or specialized departments for further investigation.
  7. **Building Customer Relationships**: Develop rapport with customers by showing empathy, actively listening to their concerns, and providing exceptional service to build long-term relationships.
  8. **Following Up with Customers**: Conduct follow-ups to ensure that customer issues are resolved and that they are satisfied with the service provided.
  9. **Monitoring Customer Feedback**: Collect and analyze customer feedback to identify areas for improvement and report them to the management team.
  10. **Adhering to Company Policies**: Follow company guidelines, policies, and procedures to maintain service standards and ensure compliance with regulations.
  11. **Managing Multiple Channels**: Handle communication through various channels (phone, email, chat) and manage multiple conversations at once effectively.
  12. **Collaborating with Other Departments**: Work closely with sales, technical support, and other departments to resolve customer issues efficiently.

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