Customer Service Executive

2 weeks ago

Yishun New Town, Singapore Plasma Science Pte Ltd Full time $30,000 - $60,000 per year

Here are the typical responsibilities of a customer service representative:

1. Responding to Customer Inquiries: Address customer questions via phone, email, chat, or in person, ensuring timely and accurate responses.

2. Providing Product and Service Information: Offer detailed explanations about the company's products or services, features, and benefits to assist customers in making informed decisions.

3. Resolving Complaints and Issues: Handle customer complaints or problems, striving to resolve them promptly and effectively while maintaining a positive attitude.

4. Processing Orders and Transactions: Assist customers in placing orders, managing returns, and processing payments and refunds.

5. Updating Customer Accounts: Keep customer records up to date by entering information accurately into databases or CRM systems.

6. Escalating Issues: When necessary, escalate complex or unresolved issues to supervisors or specialized departments for further investigation.

7. Building Customer Relationships: Develop rapport with customers by showing empathy, actively listening to their concerns, and providing exceptional service to build long-term relationships.

8. Following Up with Customers: Conduct follow-ups to ensure that customer issues are resolved and that they are satisfied with the service provided.

9. Monitoring Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and report them to the management team.

10. Adhering to Company Policies: Follow company guidelines, policies, and procedures to maintain service standards and ensure compliance with regulations.

11. Managing Multiple Channels: Handle communication through various channels (phone, email, chat) and manage multiple conversations at once effectively.

12. Collaborating with Other Departments: Work closely with sales, technical support, and other departments to resolve customer issues efficiently.

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