Customer Service Officer

4 days ago

North Region, Singapore Plasma Science Pte Ltd Full time $104,000 - $130,878 per year

Here are the typical responsibilities of a customer service representative:

  1. **Responding to Customer Inquiries**: Address customer questions via phone, email, chat, or in person, ensuring timely and accurate responses.
  2. **Providing Product and Service Information**: Offer detailed explanations about the company's products or services, features, and benefits to assist customers in making informed decisions.
  3. **Resolving Complaints and Issues**: Handle customer complaints or problems, striving to resolve them promptly and effectively while maintaining a positive attitude.
  4. **Processing Orders and Transactions**: Assist customers in placing orders, managing returns, and processing payments and refunds.
  5. **Updating Customer Accounts**: Keep customer records up to date by entering information accurately into databases or CRM systems.
  6. **Escalating Issues**: When necessary, escalate complex or unresolved issues to supervisors or specialized departments for further investigation.
  7. **Building Customer Relationships**: Develop rapport with customers by showing empathy, actively listening to their concerns, and providing exceptional service to build long-term relationships.
  8. **Following Up with Customers**: Conduct follow-ups to ensure that customer issues are resolved and that they are satisfied with the service provided.
  9. **Monitoring Customer Feedback**: Collect and analyze customer feedback to identify areas for improvement and report them to the management team.
  10. **Adhering to Company Policies**: Follow company guidelines, policies, and procedures to maintain service standards and ensure compliance with regulations.
  11. **Managing Multiple Channels**: Handle communication through various channels (phone, email, chat) and manage multiple conversations at once effectively.
  12. **Collaborating with Other Departments**: Work closely with sales, technical support, and other departments to resolve customer issues efficiently.

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Service Officer

    2 weeks ago

    North Region, Singapore Achieve Career Consultant Pte Ltd Full time $4,000 - $6,000 per year

    Customer Service Officer (1-Year Renewable Contract)Location:Senoko (Company transport provided from Sembawang MRT)Responsibilities:Arrange and manage customer appointments.Handle enquiries via phone and email regarding appointments and installation matters.Send reminders through SMS/email for scheduled appointments.Attend to sales enquiries and promote the...

  • Customer Service Officer

    2 weeks ago

    North-East Region, Singapore MD (Singapore) Consumer Product Co. Pte. Ltd. Full time $3,000 - $6,000 per year

    Monday - Friday, 8:30am - 6pmLorong Chuan (New Tech Park)Requirement:Proficient in both written and spoken English.Proficient in Microsoft Office.Gentle personality, able to work under pressure.Prior experience in customer service is preferred.Responsibilities:Attend to enquiries and provide necessary service to resolve customers' needsManage and resolve...

  • Customer Service Officer

    2 weeks ago

    North-East Region, Singapore Kyocera Document Solutions Singapore Pte Ltd Full time $40,000 - $60,000 per year

    Responsibility:Attend customer's call enquiriesRespond customer's toner requestMonitor customer's toner usage by system, and plan toner deliveryCoordinate with logistics for toner deliverySend toner quotation to customers upon requestTo keep records of all conversations in our call centre database in a comprehensible wayTo build sustainable relationships and...

  • Customer Service Officer

    1 week ago

    North Region, Singapore Field Catering & Supplies Pte Ltd Full time $104,000 - $130,878 per year

    Responsibilities:Handle customers orders & enquiry via call / emailCoordinate order processing, delivery and returns of customers' ordersKey in customers' orders, print & check customer invoices &/or purchase ordersPreparation of sales related documents (e.g quotations and contracts)Build and maintain good relationship with customersMonitoring of customers'...

  • Customer Service Officer

    2 weeks ago

    North-East Region, Singapore Trichokare Pte Ltd Full time $24,000 per year

    *Up to $2400/mth*Full Time*5 Days Work Week - Retail Hours*Near MRT StationJob Descriptions:Customer Services at front deskAttending to walk in customers, customers by appointment, fixing/rescheduling appointments and answering to queries madeSMS reminder to existing customers for appointments, Call or SMS reminder to new customers for consultation...

  • Customer Service Officer

    2 weeks ago

    North Region, Singapore AlwaysHired Pte. Ltd. Full time $4,000 - $6,000 per year

    Job SummaryWorking Days & Time: Mon to Fri, 8.30am – 5.30pm Alt Sat, 8.30am – 12.30pmOT is requiredCompany transport provided at Admiralty MRTJob ResponsibilitiesRaise job orders to workshops & contractors.Liaise with controllers & contractors on service/repair quality and price of work.Follow up with workshop & contractors on the service / repair of...

  • Customer Service Officer

    2 weeks ago

    North-East Region, Singapore MIND STRETCHER EDUCATION Full time $4,000 - $6,000 per year

    Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning...

  • Customer Service Officer

    2 weeks ago

    North Region, Singapore The Talent People Pte. Ltd. Full time $40,000 - $60,000 per year

    The Talent People x JSIT-PE The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore's Precision Engineering sector by addressing manpower challenges and fostering industry growth. By applying for our job opportunities, you're joining a strategic effort to enhance Singapore's Precision Engineering...

  • Customer Service Officer

    2 weeks ago

    North-East Region, Singapore Chevalier Singapore Holdings Pte. Ltd. Full time $4,000 - $6,000 per year

    Job Responsibilities:To provide customer service support in 24 hours call center.To tabulate reports and write emails when required.Job Requirements:Candidate must possess minimum NITEC/ GCE N/O levels and above.Computer literate - MS Office (Excel).Effectively bilingual with a cheerful personality.Able to work weekends and public holidays for night...