Customer Service Supervisor

6 days ago

Yishun New Town, Singapore Search Personnel Pte Ltd Full time $30,000 - $60,000 per year
  • Position : Customer Service Supervisor (3PL) – Up to $4,500 Gross – Yishun
  • Location : Yishun
  • Working hours : 5.5 Days Work Week – Monday to Friday: 8.00AM to 5.00PM, Saturday: 8.00AM to 12.00PM
  • Salary (commensurate with experience) : Up to $4,500 Gross + Performance Bonus Days AL + Medical Benefits
  • Duration : Perm
  • Industry : 3PL

Responsibilities:

  • Lead, coach, and motivate a team to exceed service standards.
  • Oversee customer inquiry resolution across all channels (phone, email, chat, social media).
  • Manage escalations and complex customer issues.
  • Analyze team performance and customer satisfaction metrics to identify improvements.
  • Streamline workflows and processes to boost efficiency and quality.

Requirements:

  • Prior customer service experience in Logistics / 3PL Industry
  • Proficient in handling customer interactions via phone, video, email, and chat.
  • Proficient in Microsoft Office
  • Candidates needs to have mandarin language proficiency to communicate with Mandarin speaking customers
  • Willing to work overtime when required

Email to:

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Deputy Consulting Director (APAC)

Reg no.: R |  EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

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