Crew (Rock climbing) (Full Time) - Rides Operations, Universal Studios Singapore

2 weeks ago

Islands District, Singapore Resorts World at Sentosa Pte Ltd Full time $35,000 - $45,000 per year

Job Responsibilities

  • Operate the Rock Climbing attraction in accordance with established safety protocols and standard operating procedures.
  • Conduct thorough pre-opening and closing inspections to ensure all climbing equipment and surrounding areas are safe, secure, and fully operational.
  • Deliver exceptional guest service, including welcoming guests, providing clear instructions, assisting with harnessing, and ensuring a smooth climbing experience.
  • Monitor guest behaviour closely and enforce safety guidelines to maintain a secure and enjoyable environment for all participants.
  • Respond promptly and professionally to any technical issues, guest incidents, or emergency situations within the attraction.
  • Maintain the cleanliness, organisation, and visual appeal of the Rock Climbing area.
  • Assist with crowd control and queue management, especially during peak hours, to ensure efficient guest flow.
  • Report any equipment malfunctions, safety concerns, or operational irregularities to supervisors immediately.
  • Participate in cross-training opportunities at other attractions to enhance operational versatility and support broader team needs.

Job Requirements

  • Minimum GCE 'O/N' Level or ITE.
  • Prior operations experience of at least 1 year is preferred.

Skills/ Attributes

  • Able to rock-climb.
  • Physically fit and able to stand for extended periods.
  • Strong communication and interpersonal skills, including being comfortable speaking in large group settings.
  • Attentive to detail and safety-oriented.
  • Ability to stay calm and professional in high-pressure situations.
  • Team player with a positive attitude.
  • Able to perform shift work, including evenings, weekends and public holidays.
  • Comfortable to work in an outdoor environment.

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