Lead, Rides Operations

6 days ago


Islands District, Singapore Resorts World at Sentosa Pte Ltd Full time $40,000 - $60,000 per year

Job Responsibilities

  • Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.

  • Assist in training new and existing crew members to uphold operational and service standards.

  • Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.

  • Attend to guest concerns and ensure timely and appropriate resolution of emergencies.

  • Ensure the park readiness and operational excellence to enhance overall guest experience.

  • Support crowd control and queue management during peak periods.

  • Report ride malfunctions, abnormalities, and safety concerns to management.

Job Requirements

  • Minimum GCE 'O/N' Levels/ ITE/ Diploma in Tourism or any other relevant discipline.

  • Prior operations experience of at least 1 year.

Skills/ Attributes

  • Strong leadership and problem-solving abilities.

  • Strong communication and interpersonal skills, including being comfortable speaking to large groups.

  • Attentive to detail and safety-oriented.

  • Ability to stay calm and professional in high-pressure situations.

  • Able to manage time and prioritize tasks effectively.

  • Team player with a positive attitude.

  • Comfortable to work in an outdoor environment.

  • Physically fit and able to stand for extended periods.

  • Able to perform shift work, including evenings, weekends and public holidays.



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