Service Ambassador

SUMMARY:

The Service Ambassador plays a key role in supporting crowd control and service operations at Beach Station. This includes facilitating smooth guest flow, ensuring a high standards of customer service quality, assisting with boarding processes, and managing vehicular and pedestrian movement in critical areas. The role requires professionalism, a service-oriented mindset, and strong interpersonal and communication skills to enhance the overall guest experience at Sentosa.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensure that Company policies and procedures are strictly followed.
• Deliver consistently high-quality and professional customer service to both guests and staff.
• Communicate with guest and offer help, advice, and guidance as needed.
• Address and resolve guest enquiries and complaints promptly and courteously, escalating when necessary.
• Manage crowd flow and guest movement at the bus bay and other key areas to ensure safety and efficiency.
• Assist Bus Captains with boarding of guests including facilitation of rear door boarding.
• Provide directions and assistance to guests during crisis or emergency situations, supporting evacuation or crowd management plans.
• Undertake any additional reasonable duties at the request of your Site Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATIONS:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Be able to demonstrate a good track record of customer service, demonstrate compassion and empathy for persons with disabilities.
• Strong communication skills, with the ability to interact effectively with guests and staff from diverse backgrounds and languages.
• Presentable and professional demeanour, serving as a frontline representative and ambassador of Sentosa Development Corporation (SDC).
• Trained in conflict resolution and able to manage challenging situations calmly and effectively.

SAFETY AND COMPANY RESPONSIBILITIES:

• Adhere to all Tower Transit and SDC policies and procedures.
• To report to your SM any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety, and security issues.
• Assist in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders.
• Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures.
• Enforce policy, procedures and rules and employee compliance.
• Report hazards which cannot be corrected within the delegated authority of the position.
• Active involvement in all safety and health programmes and activities.
• Participate in desk-top and simulated emergency drills as and when required.
• Promote safety and health awareness generally.

Job Type: Full-time

Pay: $2, $2,400.00 per month

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Willingness to travel:

• 50% (Required)

Work Location: In person