Service Ambassador

2 weeks ago


Islands District, Singapore TOWER TRANSIT SINGAPORE PTE. LTD. Full time $30,000 - $60,000 per year

SUMMARY:

The Service Ambassador plays a key role in supporting crowd control and service operations at Beach Station. This includes facilitating smooth guest flow, ensuring a high standards of customer service quality, assisting with boarding processes, and managing vehicular and pedestrian movement in critical areas. The role requires professionalism, a service-oriented mindset, and strong interpersonal and communication skills to enhance the overall guest experience at Sentosa.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

  • Ensure that Company policies and procedures are strictly followed.
  • Deliver consistently high-quality and professional customer service to both guests and staff.
  • Communicate with guest and offer help, advice, and guidance as needed.
  • Address and resolve guest enquiries and complaints promptly and courteously, escalating when necessary.
  • Manage crowd flow and guest movement at the bus bay and other key areas to ensure safety and efficiency.
  • Assist Bus Captains with boarding of guests including facilitation of rear door boarding.
  • Provide directions and assistance to guests during crisis or emergency situations, supporting evacuation or crowd management plans.
  • Undertake any additional reasonable duties at the request of your Site Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATIONS:

  • This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
  • Be able to demonstrate a good track record of customer service, demonstrate compassion and empathy for persons with disabilities.
  • Strong communication skills, with the ability to interact effectively with guests and staff from diverse backgrounds and languages.
  • Presentable and professional demeanour, serving as a frontline representative and ambassador of Sentosa Development Corporation (SDC).
  • Trained in conflict resolution and able to manage challenging situations calmly and effectively.

SAFETY AND COMPANY RESPONSIBILITIES:

  • Adhere to all Tower Transit and SDC policies and procedures.
  • To report to your SM any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety, and security issues.
  • Assist in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders.
  • Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures.
  • Enforce policy, procedures and rules and employee compliance.
  • Report hazards which cannot be corrected within the delegated authority of the position.
  • Active involvement in all safety and health programmes and activities.
  • Participate in desk-top and simulated emergency drills as and when required.
  • Promote safety and health awareness generally.

Job Type: Full-time

Pay: $2, $2,400.00 per month

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance

Willingness to travel:

  • 50% (Required)

Work Location: In person


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