Service Ambassador

**SUMMARY**:
The Service Ambassador plays a key role in supporting crowd control and service operations at Beach Station. This includes facilitating smooth guest flow, ensuring a high standards of customer service quality, assisting with boarding processes, and managing vehicular and pedestrian movement in critical areas. The role requires professionalism, a service-oriented mindset, and strong interpersonal and communication skills to enhance the overall guest experience at Sentosa.

**PRINCIPAL RESPONSIBILITIES AND AUTHORITIES**:

- Ensure that Company policies and procedures are strictly followed.
- Deliver consistently high-quality and professional customer service to both guests and staff.
- Communicate with guest and offer help, advice, and guidance as needed.
- Address and resolve guest enquiries and complaints promptly and courteously, escalating when necessary.
- Manage crowd flow and guest movement at the bus bay and other key areas to ensure safety and efficiency.
- Assist Bus Captains with boarding of guests including facilitation of rear door boarding.
- Provide directions and assistance to guests during crisis or emergency situations, supporting evacuation or crowd management plans.
- Undertake any additional reasonable duties at the request of your Site Manager.

**SKILLS, EXPERIENCE, CONDITIONS SPECIFICATIONS**:

- This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
- Be able to demonstrate a good track record of customer service, demonstrate compassion and empathy for persons with disabilities.
- Strong communication skills, with the ability to interact effectively with guests and staff from diverse backgrounds and languages.
- Presentable and professional demeanour, serving as a frontline representative and ambassador of Sentosa Development Corporation (SDC).
- Trained in conflict resolution and able to manage challenging situations calmly and effectively.

**SAFETY AND COMPANY RESPONSIBILITIES**:

- Adhere to all Tower Transit and SDC policies and procedures.
- To report to your SM any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety, and security issues.
- Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures.
- Enforce policy, procedures and rules and employee compliance.
- Report hazards which cannot be corrected within the delegated authority of the position.
- Active involvement in all safety and health programmes and activities.
- Participate in desk-top and simulated emergency drills as and when required.
- Promote safety and health awareness generally.

Pay: $2,180.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance

Willingness to travel:

- 50% (required)

Work Location: In person