Helpline Counsellor

6 days ago

Singapore Institute of Mental Health Full time $40,000 - $60,000 per year

To work within a mental health call centre environment, the candidate will attend to calls/webchats and triage, assess and provide information and advice to callers.

Essential Job Functions:

  • Handle enquiries via phone and webchat
  • Offer mental health information and resources based on callers' needs
  • Triage and identify callers at risk and/or refer callers to relevant resources
  • Provide brief intervention as required

Requirements:

  • Degree in Psychology/Social Work/Occupational Therapy/Counselling or Advanced Diploma in Mental Health Nursing
  • Preferably with 2 to 3 years of relevant working experience
  • Entry Level Candidates with a positive learning attitude may also apply
  • Possess excellent interpersonal and communication skills
  • Team player with a passion for patient care and community support
  • Able to work on 24/7 rotating shifts (including weekends and public holidays)

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

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