
National Mental Health Helpline Counsellor
1 week ago
National Mental Health Helpline Counsellor
Join to apply for the National Mental Health Helpline Counsellor role at Institute of Mental Health
National Mental Health Helpline Counsellor
Join to apply for the National Mental Health Helpline Counsellor role at Institute of Mental Health
Position: National Mental Health Helpline Counsellor
Job Description
To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.
Job Responsibilities
- Handle enquiries via phone and webchat
- Offer mental health information and resources based on callers' needs
- Triage and identify callers at risk and/ or refer callers to relevant resources
- Provide brief intervention as required
- Handle distress calls
- Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing
- Preferably with 2 to 3 years of relevant working experience
- Entry Level Candidates with positive learning attitude may also apply
- Possess excellent interpersonal and communication skills
- Team player with a passion for patient-care and community support
- Able to work on 24/7 rotating shifts (including weekends and PH)
- Work Location: Tampines
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Health Care ProviderIndustries
Hospitals and Health Care
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