Patient Relations Executive

2 weeks ago

Central Region, Singapore DP Dental Pte Ltd Full time $40,000 - $80,000 per year
Job description
  • Pleasant personality and positive attitude
  • Excellent communication and interpersonal skills
  • Active listening skills
  • Able to explain things in a friendly and professional manner
  • Good telephone etiquette with pleasant voice
  • Caring, helpful and supportive by nature
  • Strong sense of responsibility and ability to do what it takes
  • Meticulous, systematic and well-organized
  • Proactive, flexible, versatile, adaptive to change with can-do attitude
  • Good computer knowledge
  • Ability to set priorities and multitask well in a fast paced environment
  • Able to commit to 5
    • days
    • of variable shift work
  • Minimum Diploma / Bachelor Degree in any discipline

Job Responsibilities:

  • A keen and resourceful learner to understand more about dental knowledge, able to explain dental treatment procedures and oral home care instruction to our patients
  • Attend to all patients' enquiries in a timely and professional manner
  • Service excellence
  • Manage appointments and schedule for all clinicians
  • Be our brand ambassador and build good relationship with patients
  • Make follow up calls and handle treatment coordinating work
  • Provide clinicians and patients administrative support
  • Educate patients on our dental philosophy and treatment
  • Use Patient Management System and office software efficiently
  • Come up with new ideas and proposals for improvement projects
  • Actively take part in enhancing overall patient service experience
  • Initiate or participate in improvement projects to increase work efficiency and productivity

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