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Customer Service Representative
2 weeks ago
Our Office Location : 2 Seraya Place, Jurong Island, Singapore 627857
Requirements:
- Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
- At least 2 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
- Experience in Chemical Industry is an advantage
- Familiar with business software : WMS/EOS/JDA/SAP is preferred.
- Preferably Non Executive specialized in Logistics/Supply Chain or equivalent
Required Skills:
- A logical and systematic approach to work;
- Good time management ability;
- The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
- Commercial awareness and numeracy skills;
- Negotiation and analytical skills;
- Some degree of IT literacy and the ability to handle electronic data;
- The ability to manage change;
- Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
- Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
- A positive attitude to continued learning.
Responsibilities:
- Receive, process and verify the accuracy of orders from customers utilizing the organization's internal WMS system and customer purchase order (includes customer SAP system).
- Execute all import, outbound, manipulation and storage orders as per customer requirement.
- Knowledge in PM4 application, bill of lading, COO, FTA, AMS/IFS filing, export declaration, LC negotiation and customs bonded scheme.
- Management of stock inventory and accuracy
- Communicate with internal and external haulier on transport arrangements.
- Prepare and consolidate job billings and relevant documentations
- Ensure and provide quality service to both internal and external customers.
- Prepare daily administration report and monthly productivity reports.
- Any other duties as per request by superior
