Regional Account Director

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Ensure contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to client's corporate security team. Respond to critical incidents at client
• Facilitate and provide in-depth client specific training to new on-site G4S Manager; create and deliver annual training programs
• Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement
• Identify and present industry best practices to all teams in all locations
• Actively participate in industry-specific professional organizations
• Assist in the preparation and presentation of Quarterly Business Reviews (QBR)
• Identify client-specific Key Performance Indicators (KPIs) and measure G4S performance of these measurements to ensure acceptable monthly scorecard results
• Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management
• Manage and own the accounts receivable process for their customer
• Lead all contract renewal, rebid, and rate increase initiatives
• Create and manage to an annual overhead budget; partner with their customer on their security budget
• Mentor managers within their portfolio to establish a succession plan for their portfolio Survey Security Professionals and leaders to gauge workplace satisfaction

BASIC QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Bachelor's degree in Business Administration or a related field

Type and Length of Specific Experience Required:

• Minimum of five (5) years of general management experience

Knowledge and Skills Required:

• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proven track record of excellence in customer service and financial management
• Superior, world-class interpersonal and communication skills as well as solid writing skills
• Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
• Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel, and PowerPoint), to effectively edit and create reports, database entries, and presentation materials
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
• Participate in industry specific professional organizations such as ASIS
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Maintain confidentiality of all information and data
• Ability to work in a team-oriented management environment while focused on results
• Professional, articulate, and able to use good independent judgment and discretion
• Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence
• Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player require

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Five (5) or more years of contract or proprietary security services