Customer Service Administrator
2 weeks ago
Company Overview
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Expectations of the Role:
- Monitor and report stockholdings.
- Prepare indent reports for monthly reviews.
- Manage replenishment and inbound inventory in line with forecasts, commercial, and stockholding requirements.
- Support monthly KPI metrics and perform root cause analysis to improve metrics and performance.
- Ensure timely submission of internal and external reports and present operational KPIs.
- Effectively use the SAP system to manage a high number of material SKUs.
- Support clients service team in good receipt, redressing, write off, item creation, item suspension, destruction and other activities.
Requirements (Must-Have):
- Min ITE / Diploma / Degree in Business Studies, Supply Chain Management or Operations Management.
- Experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
Advantageous to Have:
- Preferred knowledge of SAP system and proficient in Microsoft Office tools and related software.
- Process mapping or continuous improvement experience.
Personal Attributes:
- Strong analytical, problem-solving, communication skills.
- Fresh graduates are welcome to apply.
Why Join Zuellig Pharma
We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.
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