Customer Service Administrator

3 days ago

Singapore WHATIF F&I PTE. LTD. Full time

WhatIF Foods (Singapore) is looking for a Customer Service Administrator to join our team. Could this be you?

Our Customer Service Administrator is a team player and problem-solver with strong interpersonal and communication skills.

About WhatIF Foods:
WhatIF Foods is a planet-based food company founded on regenerative principles with the aim to resolve multi-faceted challenges of today’s agri-food system. We make foods that replenish the nutrients we need, using crops that restore the lands they are grown on, and reconnect directly with farming communities that are often left behind.

We are looking for a Customer Service Administrator to support the Commercial Team in our mission to regenerate and reinvent the food industry, category by category.

What you will be doing

The Customer Service Administrator is responsible for providing support to the Commercial Team. This would include:

- Receiving, processing, and managing customers online and offline orders in domestic and overseas markets, from purchase to final delivery or collection;
- Updating, and recording incoming and outgoing stocks and inventory status regularly and informing the necessary personnel on stock reorder or low stock balance;
- Coordinating with relevant departments to ensure orders are delivered on time and in specification with appropriate documentation to ensure that the customer receives the order
- Understanding customer needs and requirements, maintaining a close working relationship with Key Vendors & Suppliers, delivering prompt and professional services and solutions for customers’ inquiries, requests, and complaints;
- Interacting with Accounts Receivable team to ensure that customer payments are received within the agreed terms
- Maintaining and updating customer database
- Providing administrative and operational support to sales and marketing functions such as preparing samples, information collection, promotion, marketing events, and such other activities
- Assisting in administrative duties such as handling office mails and other related administrative and support duties not listed here.

**Requirements**:

- Diploma with 2 years’ experience in a similar role is desirable
- Effective communication skills with high level of written and spoken English
- Excellent inter-personal skills with the ability to work effectively in a team
- Problem-solving skills with ability to resolve customer complaints and other issues that may arise
- MS proficiency across excel, word, teams
- Experience in working with an ERP system is desirable
- Ability to contribute in a fast-paced start-up work environment.
- Must be environmentally conscious

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