Service Operation Supervisor @ North Region

2 weeks ago

North Region, Singapore PERSOL Full time $28,000 - $42,000 per year

Join us as a Customer Service Lead,where you'll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

  • Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)
  • Location: Woodlands Checkpoint

Key Responsibilities:

  • Assist the Supervisor in overseeing ground operations, including staff management and task coordination
  • Address operational issues swiftly and make timely decisions to reduce disruptions
  • Ensure adherence to safety protocols, security measures, and operational procedures
  • Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
  • Handle emergencies and critical situations, executing contingency plans as per SOPs
  • Maintain and ensure the functionality of office and communication equipment
  • Prepare and submit daily reports and documentation as required
  • Undertake additional tasks as assigned by the Supervisor

Key Requirements:

  • Minimum of GCE A Level or Diploma in any field
  • 1-2 years of supervisory experience, preferably in operations or customer service
  • Strong multitasking abilities, attention to detail, and excellent communication skills
  • Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to or WhatsApp to

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494

EA Personnel No: R

EA Personnel Name: Tay Hui Huang

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