Relationship Executive

2 days ago

Central Region, Singapore Functional Training Institute Pte Ltd Full time $60,000 - $120,000 per year

As the Relationship Executive, you will be the cornerstone of our client engagement process, handling all inquiries, appointments, and follow-ups with professionalism and efficiency. You will be responsible for nurturing client relationships, ensuring client satisfaction, and driving client retention and renewals. This role demands a client-first mindset, strong organizational skills, and the ability to thrive in a dynamic environment.

Key Responsibilities

1.    Client Inquiry Management:


•  Handle email, walk-in, and call-in inquiries promptly and professionally.


•  Ensure all inquiries are acknowledged and responded to within a 24-hour time frame.

2.    Client Onboarding and Scheduling:


•   Manage client bookings, trial sessions, and follow-up appointments in a systematic manner.


•  Coordinate and schedule client sessions based on their preferences and trainer availability.

3.    Client Engagement and Feedback:


•  Conduct follow-ups with clients after every sessions


•  Collect and address client feedback, updating the system daily.


•  Maintain a client-centric approach to ensure satisfaction and loyalty.

4.    Retention and Renewal:


•  Drive client retention by addressing concerns and resolving complaints professionally.


•  Close deals with new clients and proactively renew memberships for existing clients.


•  Earn great rewards based on performance and KPI fulfillments. 

5.    Client Relationship Enhancement:


•  Build meaningful relationships by ensuring personalized communication, including birthday greetings on behalf of FTI.

6.    System and Process Management:


•  Maintain accurate and up-to-date client records in the system.


•  Provide regular reports and updates on client engagement and retention metrics.

What We're Looking For

Professional Skills:


•  Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients.


•  Strong organizational and time management abilities to handle multiple responsibilities efficiently.


•  Proficient in managing client feedback and resolving complaints with tact and professionalism.


•  Sales acumen with a proven ability to close deals and achieve renewals.

Personal Qualities:


•  Highly responsive and committed to client needs.


•  Detail-oriented and proactive in client follow-ups and feedback management.


•  A client-first mindset with a passion for delivering exceptional service.

Experience:


•  Prior experience in client relationship management, customer service, or sales is essential.


•  Familiarity with the fitness or wellness industry is an added advantage.

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