Client Relationship Manager

3 days ago

Downtown Core, Singapore HDAP Singapore Pte Ltd Full time $60,000 - $120,000 per year

Job Description

  • Drive sales revenue, develop new business and engage local and regional clients;
  • Develop and execute strategic business plan to maximize business development opportunities, increase market share and create value-added solutions & services for clients;
  • Proactively identify, qualify, and pursue new leads and new business opportunities using a variety of channels, i.e. networking, referrals, social selling, events, cold outreach etc.;
  • Cultivate and manage a pipeline of high-quality prospects and nurture long-term relationships with existing and past clients;
  • Develop and support marketing strategies, formulating & implementing business plans in order to meet sales targets and business goals;
  • Establish and maintain strong professional relationship with clients through proactive communication and timely respond to needs;
  • Achieve maximum client satisfaction with effective client engagement and client relationship management together with the regional teams;
  • Oversees payment/billing matters and related issue for clients;
  • Make visits to our clients to identify and expand opportunities with key existing regional accounts in Singapore and other regions for cross-selling and up-selling;
  • Coordinate training programs, marketing activities and any emergency service requests;
  • Prepare service proposals, statistical reports, and training evaluation to corporate clients;
  • Collect market information and reflect client feedback to support the company's business planning activity;
  • Analyze market trends, determine current needs and recommend value-added solutions & services for clients.

Requirements

  • Bachelor's Degree in Business Management, Organizational Behaviour, Human Resources, Psychology or other related fields
  • 3-5 years of experience in B2B business development, sales, or client relationship management roles—preferably in a consulting, HR services, or professional services environment
  • Good command of spoken and written English
  • Possess strong business acumen, strategic thinking, professional integrity
  • Excellent communication, interpersonal, leadership and coaching skills
  • Self-motivated, goal-oriented, creative, energetic, and comfortable working in a fast-paced and lean team environment

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