Senior ERP Analyst

4 days ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $80,000 - $120,000 per year

Job responsibilities:

  • Engage in continuous improvement of ERP systems; regularly exchange with support network and business process experts.
  • Aid end users in submitting new process improvement ideas, considering interdependencies and system impacts.
  • Describe and manage the full lifecycle of coordinated change processes to business processes with system impact.
  • Build the knowledge base and transfer knowledge to team members, business stakeholders.
  • Log, triage, prioritize and resolve incidents/requests in Service Now; escalate and involve 2nd level support as needed.
  • Perform root cause analysis, cooperate with 2nd level support, and validate/test resolution proposals.
  • Communicate and coordinate end-user activities during major incidents and supervise interface for business cases.

Requirements:

  • Bachelor's degree with 5+ years of experience in a global enterprise delivering ERP solutions
  • Experience in pharmaceutical industry.
  • Detailed knowledge of the SAP Plant maintenance global master data.
  • Additional exposure to PP, QM and Warehouse/Transport management.
  • Understanding and proficiency in SAP modules, architecture, and integration points.
  • Experience with SAP S/4 Hana is a plus.
  • Experience with the system validation process, including documentation and testing of validated systems.
  • Experience in cloud solutions is advantageous.
  • Proficient in support processes/tools for incident and change management.
  • In-depth conceptual and practical knowledge of ERP systems with basic knowledge of related systems (e.g. MES).
  • Familiar with Manufacturing/Quality business processes.
  • Open to short-term contract position

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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