ERP Support Consultant

17 hours ago

Central Region, Singapore MSC Consulting (S) Pte Ltd Full time $104,000 - $130,878 per year

MSC Consulting (S) Pte Ltd is one of the Singapore subsidiaries of OrangeKloud Technology Inc. (ORKT), a NASDAQ-listed company. Through its subsidiaries, Orangekloud Pte Ltd and Orangekloud Technology Sdn Bhd, OrangeKloud Technology Inc. is a global technology company focused on revolutionizing enterprise application development. It offers an innovative Next-Gen AI No-Code Development Platform to accelerate digital transformation.

Our proprietary eMOBIQ platform empowers developers to build cross-platform mobile applications rapidly and securely, through eMOBIQ AI technology and without the need for coding. We streamline the development process dramatically and deliver high-quality solutions with industry standard.

As a certified Independent Software Vendor (ISV) for Microsoft Dynamics 365 Business Central and Acumatica, we provide robust mobile app solutions that integrated with ERP to enhance business efficiency and user experience.

We are committed to helping small and medium-sized enterprises (SMEs) and Enterprises to achieve digital excellence worldwide. Our comprehensive suite of Enterprise Resource Planning (ERP) systems, coupled with our cutting-edge mobile application solutions, enables businesses to optimize operations and drive growth.

Key Services:

  • AI No-Code Mobile Application Development Platform Provider
  • Enterprise Resource Planning (ERP) Solutions and Integration
  • Digital Transformation Consulting
  • Mobile Application Development and Consulting

Our Mission: To empower businesses worldwide with innovative technology solutions that accelerate growth and drive digital transformation through AI technology.

Job Description & Requirements

JOB SCOPE AND RESPONSIBILITIES

  1. Provide user support and customer service on Dynamics NAV/Business Central.

  2. Manage and resolve support tickets within agreed SLA timelines

  3. Troubleshoot functional and technical issues, identifying root causes and applying the fix for solutions while ensuring minimal service disruptions on client's end.

  4. Provide suggestions, guidance, advise on the appropriate actions and best practices to clients.

  5. Escalate complex issues to senior consultants when required or escalate ISV related product issues and work with partners to drive for resolution, while ensuring proper follow-up

  6. Collaborate with internal teams to ensure timely resolution of client-reported problems.

  7. Document ticket resolutions, recurring issues, and knowledge base articles.

  8. Proactively identify opportunities for system/process improvements and share recommendations.

  9. Maintain high levels of client satisfaction through clear communication and problem ownership.

  10. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends

  11. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option

REQUIREMENTS

  1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science

  2. Advanced working knowledge in Dynamics NAV/Business Central

  3. Possess problem solving, communication and client handling skills.

  4. Familiar with ticketing / helpdesk systems and SLA-driven support environments.

  5. Team player

  6. Lifelong learner

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