Key Account Director

Join a leading global force in local mobile-first payment solutions, where innovative brands like Amazon, Meta, Google, and Netflix turn to for seamless payment experiences. With over 250 local payment methods spanning 7 billion accounts in 65 countries, the company processes more than $9 billion annually, connecting consumers without credit cards to the services they love. As a dynamic organization, headquartered in London and San Francisco, the company prides itself on its diverse and inclusive workplace, fostering creativity and collaboration across 39 countries, including Brazil, China, and the UAE.

As the Key Account Director, you will play a pivotal role in ensuring the satisfaction of a diverse portfolio of merchants. Your mission is to drive revenue targets while crafting and executing innovative opportunity plans for top accounts.

About You:

You thrive in cross-functional teams and possess a knack for delivering products and services that not only meet but exceed customer expectations. Your ability to understand client needs—often before they do—sets you apart as a leader in your field.

Responsibilities:

• Merchant Liaison: Act as the primary contact for merchants, expertly managing day-to-day inquiries and swiftly resolving issues.
• Performance Monitoring: Track performance metrics, pinpoint optimization opportunities, and lead cross-functional teams to ensure exceptional service delivery for valued merchants.
• Business Reviews: Prepare and execute impactful Quarterly Business Reviews (QBRs) and ensure timely follow-through on action items.
• Database Management: Maintain an up-to-date merchant database and relevant project documentation to ensure business continuity.
• Relationship Building: Develop and nurture strong relationships with portfolio merchants, becoming a trusted partner in their success.
• Problem Solving: Serve as the go-to problem solver for partners on matters related to local payments, settlements, payment marketing, and customer success.

Qualifications:

• Bachelor's degree in Business Administration, Economics, or a related field is preferred, but experience and results are what truly count.
• A minimum of 7 years in account management, business development, or sales, with a proven track record of end-to-end delivery from lead generation to revenue success.
• A self-starter with keen attention to detail and a relentless focus on customer satisfaction.
• Excellent time management and prioritization skills, with the ability to thrive under pressure in a fast-paced environment.
• Strong experience in managing both external and internal stakeholders across multiple time zones.
• Background in payments, mobile, e-commerce, website development, or digital technologies is a significant advantage.

What We Offer You:

• Enjoy extra vacation days between Christmas and New Year.
• Benefit from a generous referral bonus program.
• A budget for home office equipment to create your perfect workspace.
• Experience the perks of being a family-friendly employer, certified at the gold level.
• Collaborate with well-known names in the internet, digital, mobile, and gaming industries.
• Opportunities for personal development and growth within a motivated, talented, and international team.
• Engage in frequent all-inclusive team events to integrate quickly into our fun and talented team.
• Enjoy the freedom to define your role and take ownership of your responsibilities.
• Access a variety of learning and development opportunities to expand your skills.

Apply Now If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you Join a team that values innovation, diversity, and personal growth. Don't miss the chance to contribute to a global leader in mobile payments while advancing your career in a supportive and exciting environment.