Customer Success Associate

1 week ago

Singapore CITY INFRASTRUCTURE SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per year

Who we are

At Smart City Kitchens, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.

What you'll do

Customer Onboarding
  • Provide new customers with a seamless onboarding experience.
    Understand client goals and provide tailored support toward their kitchens' go-live plan.
Relationship Management
  • Develop deep relationships with customers through regular, proactive check-in on their business health level and development plan.
  • Serve as the primary point of contact for your accounts. Responsible for the inbound inquiries and work with internal stakeholders to provide answers and solutions.
  • Manage escalations efficiently while maintaining a high level of customer satisfaction.
  • Act as the customer's advocate internally. Surface issues to internal teams to ensure our customers' feedback is represented and solutions are prioritized.
    Ensure customers are paying their invoices on-time and engage proper stakeholders when late payment needs to be escalated; support as necessary.
Renewals & Projects
  • Strive for contract renewals and increase customer lifetime value with us.
  • Collaborate with the sales team to uncover upsell/cross-sell opportunities.
  • Drive customer value-added projects, from ideation to execution, and with the best possible outcome for our customers and business.
  • Communicate new initiatives launched by Smart City Kitchens to customers, and obtain buy-ins and sign-ups.

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