Key Account Lead

About our client: Our client is a leading Construction and Civil Engineering company supporting the Oil & Gas and Chemical Processing Industry.

About the role: The Soft Services Site Manager/Lead for Jurong Island is responsible for overseeing non-technical facility services, ensuring a clean, safe, and welcoming environment in line with contractual scope, SLAs, KPIs, and client expectations. This role manages service delivery for cleaning, security, waste management, pest control, landscaping, workplace experience, and other soft services while driving efficiency, compliance, and continuous improvement.

• Serve as the primary Key Account Lead and main client liaison across all COMPANY offices and sites in Singapore, ensuring service delivery in compliance with contractual scope, SLAs, KPIs, site HSE, and quality standards.
• Lead and supervise soft services operations and the Soft Services team across COMPANY offices and sites in Pulau Bukom Island and mTower, including cleaning, catering (working closely with the appointed food catering services provider and/or other COMPANY-appointed suppliers), waste management, front-of-house services, and occasional events management. Ensure proper soft-services documentation and adherence to established change management controls for the site.
• Ensure service providers (in-house employees or third-party outsourced subcontractors) comply with scope, SLAs, KPIs, site HSE, and quality standards, while driving cost-saving initiatives and high-standard service delivery.
• Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.
• Drive and implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).
• Act as the primary liaison for client feedback on workplace experience and service adjustments.
• Act as the Key Account Lead in ensuring compliance with HSSE regulations, on-time client reporting, service reviews, and monitoring financial performance, budgets, and contract scope performance. Prepare and present performance reports and business reviews to stakeholders.

About you:

• Diploma or degree in Facilities Management, Hospitality/Hotel Management, Business/Operations Management, or a related field.
• Minimum of 5–8 years of relevant experience in soft services management, preferably within oil & gas, petrochemical, or large corporate environments (experience at Jurong Island, Pulau Bukom, or mTower is an advantage).
• Proven experience managing cleaning, catering, waste management, pest control, landscaping, front-of-house operations, and occasional event management.
• Strong knowledge of SLAs, KPIs, HSSE, and quality standards in facility services.
• Experience in budget management, cost optimization, and supplier/contract management.
• Demonstrated ability to drive innovation, sustainability initiatives, and continuous improvement.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage teams and act as a key client liaison.
• Strong organizational skills, attention to detail, and ability to handle multiple priorities.
• Proficiency in MS Office and facility management software is preferred.

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508