Customer Experience Specialist

3 days ago

Singapore Neko Neko Full time $30,000 - $60,000 per year
About Working Here
5 Days Work Week

Enjoy the convenience of a 5-day work week with the added flexibility to choose which days you work.

Medical Benefits

Our commitment to your well-being includes coverage for medical expenses, providing you with the necessary support to maintain a healthy lifestyle.

Perks for Cat Owners

Receive special discounts on our store products and services, our way of expressing gratitude for your commitment to the well-being of cats, both at home and within our care.

Birthday Leaves

Enjoy additional leave on your birthday to relax, unwind, and celebrate in a way that brings you joy.

A Shared Love of Cats

Here, you'll find like-minded individuals who share your passion for cats. It's not just a job; it's a community of cat enthusiasts working together to create a perfect environment for our kitties

No Experience Required

We believe that a genuine love for cats and a willingness to learn are the essential qualities for success. No prior work experience is required; we'll provide the training and support you need to become a confident and capable member of our team.

Career Advancement Opportunities

Your journey with us is just the beginning. We believe in fostering growth and development. As you become more familiar with the ins and outs of cat care, you'll have access to career advancement opportunities

Flexible Work Locations

While our primary focus is on creating a comfortable environment for our feline guests, we understand that flexibility enhances work satisfaction.

Customer Experience Specialist (Outlet Based)

Responsibilities

  • Provide end-to-end customer support across phone, email, and online channels, ensuring prompt responses and satisfaction
  • Maintain accurate records of customer interactions, transactions, feedback and complaints, following up where necessary to ensure resolution.
  • Manage and update the e-commerce database, including product listings, promotions and related content.
  • Support retail operations by handling point-of-sale duties, merchandising and maintaining store presentation
  • To undertake responsibility for ad hoc administrative tasks.

Job Requirements:

  • Meticulous attention to detail, willing to learn;
  • Be able to work independently and proactively
  • Good communication and interpersonal skills
  • Working experience is advantageous but not necessary.

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