Manager, Administration

2 weeks ago

NTU Main Campus Singapore Nanyang Technological University Full time $80,000 - $120,000 per year

Manager, Administration, Centre for Professional and Continuing Education

The paradigm of learning has shifted drastically in recent years to encompass lifelong learning. Against the backdrop of the Continuing Education and Training landscape, Singapore's workforce must aspire to constantly upgrade our skillsets to remain economically employable and competitive in a volatile knowledge-based economy consistently disrupted by cutting edge technologies. Leveraging the University's deep resources and wide-ranging expertise strategically, NTU PACE answers the call to prepare Singapore's workforce for the future by offering a wide range of programmes and disciplines curated by quality faculty members for working professionals with the desire to upskill.

The incumbent plays a critical role by interfacing NTU PACE's central administration with the CE units and employing data tracking and analytics to better understand and predict trends from all stakeholders – industry, government, academic and learners – so that robust and data-driven decisions can be made to drive the University's lifelong learning mandate, including designing and delivering industry relevant courses to better prepare our learners for the ever-changing economy.

Key Responsibilities:

Administrative function

  • Implement organisational strategies and practices to achieve the overall goals of NTU PACE.

  • Interface NTU PACE's central administration with university CE units such as in conducting roadshows on centralised administration and operational functions. Oversee special projects and track progress toward organisational goals, and provide secretariat support to key meeting platforms.

  • NTU PACE's central liaison for CET Data Collection - coordinate with other CE units to collect and verify data/information for timely reporting.

  • NTU-SSG/MOE liaison to handle queries and escalations such as feedback, appeals, and complaints related to SSG/MOE course quality management framework.

Data Acquisition and Interpretation

  • Design and continual review of automated data acquisition platforms and reporting dashboards.

  • Compile, analyse and mine raw data to interpret the industry relevance of offered courses and learner uptake, profile and satisfaction.

  • Analyse digital reports for presentations, provide reliable data and recommend insights to improve decision-making among the various department functions, e.g. course design and outreach.

  • Training Management System - report generation and data migration.

Data Governance

  • PDPA officer

  • Design, execute and manage a data governance framework in alignment with the University's requirements.

Requirements:

  • Degree in Business or Data Analytics, or other relevant degrees from a recognised university

  • Domain knowledge of the CET masterplan and Institutes of Higher Learning Landscape

  • Proficiency in Excel and data visualisation tools, programming tools and web analytics, e.g. Tableau and Power BI.

  • At least 3-5 years of relevant work experience

  • Excellent interpersonal, communication, and analytical skills

  • Strong organisational, presentation, writing and problem-solving skills

  • Ability to work under pressure to deliver results

  • Meticulous and resourceful with a passion to achieve/drive for results

  • Able to work independently as well as in a team to achieve goals

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

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