Global Program Manager

3 days ago

Singapore CWT Full time $120,000 - $180,000 per year

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that's what makes a world of difference.

Roles And Responsibilities for Global Program Manager - ERM APAC


• Provide project management for global business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services.


•Conduct regular diagnostic of each client's travel program to assess the maturity of the client's program and identify opportunities for improvement.


•Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals, and liaise with client and CWT to produce consolidated client financials.


•Drive consistency and optimization of global travel program.


•Ensure consistent, efficient and cost effective delivery of program management products and services to clients in all countries, identifying gaps and proactively resolving discrepancies.


•Prepare and deliver seminars, one-on-one and other methods of education in order to modify client behavior to ensure travel management compliance.


•Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT.


•Develop and maintain multi-level, including manager to executive level, client relationships in various time zones, communicating by phone, email and in person as necessary.


•Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.


•Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client's regional travel expenditure using the Management Information tools provided by CWT.


•Monitor and report on client specific KPI's at intervals determined by the client.


•Monitor and report on client profitability levels, and address profitability improvement where possible.


•Regularly works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors for the majority of client portfolio.


•Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.


•Up sell and secure CWT in any countries where CWT is not the incumbent; participate in global re-bids as required.


•Perform other duties as assigned

  • Bachelor's Degree or equivalent 
  •  10 Years travel management experience
  •  Customer focused, proven results to drive mutual value
  •  Previous Strategic Account Management Experience
  •  Experience up selling services is a plus

*LI-MAC

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