Program Manager

**Title**: **Program Manager**
**Location**: **Singapore**

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Job Summary*
We’re looking for an individual who is excited to be a key member of our Global Account Management & Solutions team. This position provides project support for high-quality, standard & customized training solutions Aperian provides to global clients. Responsibilities include overseeing the planning and implementation of training programs and consultative projects, which may include client communications, research, material development, logistics management, and more. You will work directly with clients, program participants, consultants, and our internal client and solutions team to ensure the highest level of customer satisfaction and quality control.

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Responsibilities*
If you’re right for this position, you...
- enjoy working with diverse colleagues and global clients while honing your intercultural skills;
- can build relationships virtually with global clients, consultants, and colleagues while maintaining a customer-service focus;
- excel when following detailed processes such as...
- Serving as main client contact for program coordination, training, logistics and execution of Aperian Global’s solutions
- Coordinating programs from the inception of the sales cycle to delivery and evaluation with respect for tight deadlines, clients needs, quality of service and profitability
- Utilizing internal administrative processes and communication tools to facilitate efficient client interactions, close the sale of cross-cultural training opportunities and respond promptly to client requests
- Running client activity and evaluation reports as requested by client and global account managers
- Supporting larger scale projects which may include updating project planning tools (i.e. Asana), tracking billable hours, collecting client data, etc.
- Maintaining customer databases (i.e. SalesForce)
- are excited to connect directly with clients (new and existing) and program participants to share the purpose and value of Aperian Global’s services;
- can listen to clients needs, create custom assessment questionnaires, and select appropriate consultants for training programs globally;
- collaborate effectively with Global Account Managers, Client Relations Managers, GlobeSmart Engagement Managers and New Business Development to close the sale of training and consulting services, and to ensure customer satisfaction and quality control;
- are looking for more experience with web-based learning technologies, including assisting live virtual training sessions by setting up virtual room logistics, breakouts, polls, managing access, and monitoring the chat feature.

**Qualifications**
We love working with good people who care about our customers and each member of the team. On top of that, we’re looking for someone with some or all of the following attributes:

- Not only exceptionally detail-oriented, but also skilled at organizing details, creating and following processes;
- Able to manage multiple tasks with competing priorities and tight deadlines;
- Self-motivated and able to work both independently and in a collaborative virtual environment;
- Agile thinker, able to react quickly to client demands, opportunities, and changing business conditions;
- Interest in the cross-cultural field, desire to work in a high-paced global environment;
- Can demonstrate service-mindedness, promptness, dependability and attention to detail;
- Familiar with Google Applications, Microsoft Office, Client Management Software (i.e. Salesforce), and virtual communication and learning platforms (i.e. Zoom, Microsoft Teams, etc);
- Excellent command of the English language, strong written and verbal communication skills;
- At least 1-2 years of work experience ideally in a globally operating company
- Client service experience in a multinational environment
- Knowledge of different project management methodologies
- Fluency in additional regional languages
- Experience in working in multicultural teams, often virtually
- International working/living experience

**Why Work for Us?**
Diversity, Equity, & Inclusion is part of our DNA. We take a broad view of diversity and truly believe that our differences are our strengths, and each person has something unique and valuable to offer to the world. When you join our organization, you will have the opportunity to work with smart, dedicated colleagues in an environment that fosters respect for diverse cultures and backgrounds, recognizes and values individual and team contributions, and promotes growth and development. We offer a competitive compensation and benefits package and the ability to work remotely.