Customer Service Executive

2 days ago

East Region, Singapore BIOPTIMAL INTERNATIONAL PTE. LTD. Full time $4,000 - $6,000 per year

DUTIES AND RESPONSIBITIES

Customer Service:

  • Process customer order and review the orders details as well.
  • Coordinate and discussion with planner for the shipping schedule.
  • Acknowledgement and order confirmation to customer.
  • Quotation preparation for customer related when necessary
  • Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
  • Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.
  • Generate and make preparation for all necessary shipping documents
  • Mailing the invoices and signed delivery noted to customer.
  • Matching and filing of shipping docs/tax invoices related.
  • Process and liaising with customer for the product complaint and RGA related.
  • Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system
  • Monitor customer feedback and liaise with relevant departments when necessary.
  • Processing samples request and make arrangement for the delivery accordingly.
  • Set up/update the WI/SP processing flow for customer service related.
  • Quality system maintenance - departmental documentations/records improving and upgrading
  • Sales support – new customer creation process & chase for outstanding payment from customers.
  • Files all correspondence to be in compliance to SOP and WI.
  • Perform any other ad-hoc duties as requested by Customer Service Manager.

Supply Chain:

  • Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers' needs.
  • Set up/update the WI/SP processing flow for planning/store related
  • Planning, arrangement and training for BPI yearend stock take.
  • Generate and process the Weekly cycle count list to store
  • Warehouse related maintenance and arrangement
  • Internal/external audit support for warehouse related

JOB REQUIREMENTS:

We value creativity, collaboration, and continuous growth—whether you're a fresh graduate or experienced professional.

  • Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.
  • Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.
  • Prior experience in a customer service role is preferred.
  • Passionate about customer service.
  • High level of integrity and able to work under stress and deliver work schedules.
  • Good communication and interpersonal skills.
  • Self-starter and independent.
  • Meticulous and initiative individual.
  • Fresh graduates are welcome to apply.
Why Join Us
  • Grow fast in a structured learning environment with mentorship and training
  • Flexible working options—choose the way you work best
  • Supportive culture—We welcome questions, new ideas, and contributions from everyone
  • Perks: Family care leave, health insurance plan, dental and optical benefits

Please send your resume in MS WORD to hr-.comindicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

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