IT Helpdesk Executive

10 hours ago


Singapore COMMONTOWN PRIVATE LIMITED Full time $40,000 - $60,000 per year
Job Description
  • Provide technical support by assisting customers with troubleshooting and resolving technical issues.
  • Maintain accurate and detailed records of troubleshooting steps and problem resolution in the ticketing system to ensure seamless follow-up.
  • Efficiently log, prioritize, and manage all user queries, incidents, and requests in the ticketing system, ensuring timely and effective resolutions.
  • Identify and escalate complex or unresolved technical issues promptly, ensuring continuous progress and swift solutions.
  • Deliver outstanding customer service to ensure complete user satisfaction and build strong, positive relationships with all end-users.
Job Requirements
  • Diploma or Degree in IT or a related field.
  • Friendly and approachable attitude with excellent interpersonal skills, capable of working effectively with both technical and non-technical staff.
  • Strong command of English, both written and verbal, with the ability to clearly communicate technical information to end-users.
  • Prior experience in IT helpdesk is an advantage.
  • Committed, proactive, and dynamic attitude toward work, with a focus on achieving goals and continuously improving service quality.
  • Work Schedule: 5.5 Days per Week


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