Customer Support Specialist

2 weeks ago

East Region, Singapore Zuellig Pharma Pte Ltd Full time $40,000 - $80,000 per year

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

  • Process and manage hospital orders for pharmaceuticals and medical supplies via ERP systems
  • Coordinate closely with Hospital procurement teams, warehouses, and delivery partners to ensure timely and accurate order fulfillment
  • Verify product availability, resolve order discrepancies, and address inventory issues proactively
  • Track shipments and maintain up-to-date order statuses in the ERP system
  • Respond promptly to urgent or emergency supply requests, ensuring swift and precise delivery
  • Maintain comprehensive and accurate documentation to support audits and ensure compliance with quality assurance standards
  • Handle products returns, exchanges, and recalls in accordance with regulatory and safety requirements
  • Collaborate with internal teams to implement Electronic Data Interchange (EDI) solutions, streamlining order processing and enhancing fulfillment speed and accuracy

Requirements (Must-Have):

  • Diploma in Business Admin discipline.
  • Proven experience in a customer service or client-facing role
  • Proficient with CRM tools and standard office software

Advantageous to Have:

  • Experience in healthcare, logistics, e-commerce, or regulated industries
  • Familiarity with order management and ERP systems

Personal Attributes:

  • Excellent verbal and written communication skills
  • Strong critical-thinking and problem-solving abilities
  • Highly organized with the ability to multitask and manage competing priorities effectively

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

  • Customer Support Specialist

    1 week ago

    West Region, Singapore Reeracoen Singapore Pte Ltd Full time $104,000 - $130,878 per year

    Job title: Customer Support Specialist - AerospaceReference ID: 36634Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.【 Responsibilities 】- Upon request, provide a summary view of a Customer's open order book with delivery status...

  • Customer Support Specialist

    2 weeks ago

    Central Region, Singapore BullionStar Pte Ltd Full time $2,700 - $4,000 per year

    As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of our international...

  • Customer Support Assistant

    2 weeks ago

    East Region, Singapore PERSOL Full time $90,000 - $120,000 per year

    Salary: UP$420018 months contractComfortable to work on PH (off in lieu given) - as this role requires to support US/Eur MarketWorking hours: Tue to Sat 5am-2pm (1 way taxi reimbursement for 5am shift)Work in office at least 3 days a weekLocation: Changi Business ParkJob Description:Process new orders and order changes within set service level agreements via...

  • Customer Support Coordinator

    2 weeks ago

    East Region, Singapore PERSOL Full time $4,000 - $6,000 per year

    Location: Changi | [Full-Time / Contract]Are you the kind of person who thrives on solving problems, keeping things moving, and making customers smile? If you love working behind the scenes to make sure everything runs like clockwork, we want to hear from you What You'll Be Doing:Be the go-to person for customer orders—review, process, and track them...

  • Sales & Customer Services Support

    2 weeks ago

    East Region, Singapore The Supreme HR Advisory Pte Ltd Full time $2,800 per year

    Sales & Customer Services SupportWorking Location: 1 Loyang Way 6Working Days: Monday - FridayWorking Hours: 8am – 5.18pmSalary Range: Up to $2800Responsibilities & DutiesManage sales enquiries and prepare quotations for customers.Follow up on quotations for customers.Process Pick List.Provide general administrative and operational support to sales...

  • Specialist, Customer Service

    1 week ago

    Tampines, East Region, Singapore SILICON BOX Full time $60,000 - $120,000 per year

    Position SummaryThe Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with...

  • Customer Support

    2 weeks ago

    Central Region, Singapore Achievers Dream Learning Centre Pte. Ltd. Full time $12,000 - $24,000 per year

    Achievers Dream Learning Centre Pte. Ltd. is hiring a Full time Customer Support role in Bukit Timah, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Afternoon, EveningTuesday: Afternoon, EveningWednesday: Afternoon, EveningThursday: Afternoon, EveningFriday: Afternoon, Evening1 year of relevant work...

  • Customer Service Specialist

    2 weeks ago

    East Region, Singapore TDCX Singapore Full time $104,000 - $130,878 per year

    Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work here:Attractive remuneration, great...

  • Ramp Specialist

    2 weeks ago

    East Region, Singapore Singapore Aero Support Services Pte Ltd Full time $104,000 - $130,878 per year

    Job Description:Arrival / Departure / Towing / Ground Support EquipmentTo perform Aircraft Docking Guidance System (ADGS) and manual marshalling of aircraftTo perform inspection of bays and ensure no Foreign Object Debris (FOD)To install / remove wheel chocks and grounding cablesTo connect / disconnect tow bar to the air tugTo deliver ground support...

  • Customer Support Engineer

    2 weeks ago

    East Region, Singapore The Supreme HR Advisory Pte Ltd Full time $4,000 - $8,000 per year

    Singapore Based (Office at Ubi / Site)5 Days work per week (8.30am – 5.30pm + OT (sometime only))Entry level from Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can applyPreferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to...