Customer Service Support
2 days ago
Company
Freight Consolidators Pte Ltd
Designation
Customer Service Support
Date Listed
09 Jun 2025
Job Type
Entry Level / Junior Executive
- Intern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
Logistics / Supply Chain / Transport
Industry
Air Transport
Location Name
SATS Airfreight Terminal 2, Airport Cargo Road
Address
Airport Cargo Rd, Singapore
Map
Allowance / Remuneration
$900 - 1,200 monthly
Company Profile
Established in Singapore, Freight Consolidators Private Limited is a trusted and dynamic player in the global air cargo industry. With decades of expertise and strategic partnerships, we specialize in providing General Sales Agent services and delivering neutral airfreight wholesale solutions to freight forwarders across the region. As a vital link in the global air cargo supply chain, we represent international airlines and provide wholesale airfreight solutions to freight forwarders.
**Job Description**:
We are looking for a proactive and customer-focused individual to join the team as a Customer Service Support representative. In this role, you will serve as the primary point of contact for customers and freight forwarding agents, ensuring a smooth cargo experience from booking to delivery. You will assist with shipment inquiries, bookings, documentation, and issue resolution while upholding the highest standards of service and operational accuracy.
Key Responsibilities:
- Provide timely and accurate information regarding cargo rates, schedules, documentation, and AWB (Air Waybill) status
- Coordinate with internal departments (Operations and Sales) to ensure shipment deadlines and service levels are met
- Support cargo acceptance, tracking, and delivery processes
- Monitor shipment irregularities such as delays, offloads, or damaged cargo and communicate effectively with customers
Application Instructions
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