full-time Customer Service Officer

4 days ago

Changi, Singapore National Service Resort & Country Club Full time

**The Job**:

- Handle telephone/walk-in enquiries regarding bungalow bookings and reservations
- Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay
- Ensure seamless and smooth check in/out of guests/members
- Collect payment for bungalow rentals and facilities usage
- Compile and tally cash collected against revenue collection report at the end of the day
- Raise billing requests as and when required
- Record, compile and follow-up on lost and found item
- Generate daily check-in lists for security & housekeeping info
- Ensure adequate supply of stationeries for smooth daily operations
- Submit monthly photocopier meter record

**Requirements**:

- Minimum GCE ‘N’ level with one year experience in similar field
- Customer service oriented
- Possess good interpersonal and communication skills
- Good Customer Service skills & Integrity
- Must be able to perform shift duties and work on weekends and public holidays

**Additional Information**:

- 5-day work week (Mon to Sun)
- Rotating shifts: 8:30 am to 05:45 pm / 10:45 am to 8:00 pm
- Monthly laundry allowance provided
- Overtime pay provided where applicable
- Staff transport provided at Tanah Merah MRT Station

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