Supervisor, Guest Service

2 days ago

Raffles, Singapore CapitaLand Full time $30,000 - $60,000 per year

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will:

  • Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
  • Promote teamwork and quality service within the team and coordination with the other departments
  • Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Attend to and anticipate all residents' queries and needs
  • Issue apartment access key cards
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents' accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to walk-ins, emails, calls and assist with queries and requests
  • Handle and record resident feedback and complaints, and refer them to managers
  • Perform related tasks as assigned

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

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