Client Support Executive

2 weeks ago

Church Street, Singapore SilverDoor Asia Pte Full time $40,000 per year

*$450 SGD bonus each month if targets are hit*

As a member of our high-performing and energetic account management team,you'll be instrumental in sourcing and securing accommodation for some of the world's most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:

  • Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
  • Leverage key relationships to negotiate the best possible outcomes for customers
  • Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
  • Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
  • Handle new opportunities via phone and email, managing reservations efficiently
  • Be a reliable point of contact before, during, and after a customer's stay
  • Accurately log enquiries into the system in real time
  • Follow up on all enquiries to maintain strong client relationships.
  • Keep operations running smoothly by meeting SLAs and deadlines
  • Be proactive in identifying new clients and business opportunities
  • Deliver the highest level of customer service, keeping clients always informed
  • Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
  • Embrace teamwork—support and collaborate with colleagues to achieve shared goals
  • Manage time efficiently and maintain accurate records
  • Track and manage client payments as they become due
  • Work closely with your manager to resolve any issues quickly and effectively
  • Share your skills and expertise by assisting other departments with projects when needed

Experience:

  • Outstanding customer service
  • Administration skills
  • Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:

  • Great communication skills
  • Excellent verbal & written English
  • Organised with attention to detail
  • Enthusiastic
  • Reliable
  • Good numeracy skills

Job Type: Full-time

Pay: $40,000.00 per year

License/Certification:

  • right to work? (Required)

Work Location: In person

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