Client Support Executive

6 days ago

Church Street, Singapore SilverDoor Asia Pte Full time $40,000 per year

*$450 SGD bonus each month if targets are hit*

As a member of our high-performing and energetic account management team,you'll be instrumental in sourcing and securing accommodation for some of the world's most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:

  • Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
  • Leverage key relationships to negotiate the best possible outcomes for customers
  • Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
  • Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
  • Handle new opportunities via phone and email, managing reservations efficiently
  • Be a reliable point of contact before, during, and after a customer's stay
  • Accurately log enquiries into the system in real time
  • Follow up on all enquiries to maintain strong client relationships.
  • Keep operations running smoothly by meeting SLAs and deadlines
  • Be proactive in identifying new clients and business opportunities
  • Deliver the highest level of customer service, keeping clients always informed
  • Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
  • Embrace teamwork—support and collaborate with colleagues to achieve shared goals
  • Manage time efficiently and maintain accurate records
  • Track and manage client payments as they become due
  • Work closely with your manager to resolve any issues quickly and effectively
  • Share your skills and expertise by assisting other departments with projects when needed

Experience:

  • Outstanding customer service
  • Administration skills
  • Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:

  • Great communication skills
  • Excellent verbal & written English
  • Organised with attention to detail
  • Enthusiastic
  • Reliable
  • Good numeracy skills

Job Type: Full-time

Pay: $40,000.00 per year

License/Certification:

  • right to work? (Required)

Work Location: In person

  • Client Support Specialist

    2 weeks ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    **A little bit about us** SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel. We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Denver and Hyderabad. We take a personal approach to everything we do, and that’s what sets us apart....

  • Client Support Specialist

    6 days ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    **A little bit about us** SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel. We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Denver and Hyderabad. We take a personal approach to everything we do, and that’s what sets us apart....

  • Client Support Specialist

    3 days ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    **A little bit about us** SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel. We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Denver and Hyderabad. We take a personal approach to everything we do, and that’s what sets us apart....

  • Partner Account Executive

    3 days ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    **A little bit about us** SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel. We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Singapore, Dubai, Denver and Hyderabad. We take a personal approach to everything we do, and that’s...

  • Marketing Manager

    6 days ago

    Church Street, Singapore FlexTrade Full time

    **FlexTrade Systems** is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system,...

  • QA Executive

    2 days ago

    Church Street, Singapore Integrated International School Full time

    We’re looking for a **Quality Assurance Executive** to help us maintain the highest standards in education and compliance. In this role, you’ll ensure our policies, procedures, and academic programs meet **EduTrust** and **SSG** requirements, while driving continual improvement across the school. **What You’ll Do**: - Monitor and audit processes to...

  • QA Executive

    6 days ago

    Church Street, Singapore Integrated International School Pte Ltd Full time $24,000 - $36,000 per year

    We're looking for a Quality Assurance Executive to help us maintain the highest standards in education and compliance. In this role, you'll ensure our policies, procedures, and academic programs meet EduTrust and SSG requirements, while driving continual improvement across the school.What You'll Do:Monitor and audit processes to ensure compliance with...

  • Head Account Manager

    7 days ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    Leading an Account Management team of approximately 3-4 people, you'll be responsible for ensuring that the team achieves targets and that the company has strong long-term partnerships with all managed accounts. This includes account performance, aftercare, taking responsibility for ensuring the reservation process ia accurate and always correct, and...

  • Account Manager

    3 days ago

    Church Street, Singapore SilverDoor Asia Pte Full time

    Leading an Account Management team of approximately 3-4 people. Responsible for ensuring that the team achieves targets and that the company has strong long-term partnerships with all managed accounts. This involves managing business from existing accounts, developing new business, onboarding new accounts and growing business levels in line with agreed...

  • Graduate Production Management Analyst

    6 days ago

    Church Street, Singapore mthree Full time

    Looking for a Graduate Production Management Analyst role? Here at Wiley Edge, we pair talented graduates with leading global businesses. We’re always on the lookout for ambitious graduates to join Wiley Edge Alumni Graduate Program, kick-starting your tech career within an entry-level Production Management Analyst role and working onsite with a leading...