Client Support Specialist

2 weeks ago

Church Street, Singapore SilverDoor Asia Pte Full time

**$450 SGD bonus each month if targets are hit**

The day-to-day role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates.

You’ll create and manage reservations from the booking stage right through to when the client checks out and ensure you provide the client with the highest level of customer service at all times.
- Sourcing serviced apartments for our clients
- Making reservations for clients
- Accurately logging enquiries on the system
- Negotiating rates to meet clients requirements
- Building solid business relationships with clients and property partners
- Adhering to agreed service level agreements and deadlines
- Helping to find new clients though business development
- Responsible for ensuring the highest levels of customer service are delivered at all times
- Attending property viewings to gain a better knowledge of the apartments
- Providing support to the rest of your team
- Accurate record keeping
- Monitoring payments from clients
- Highlighting and assisting your manager with any complaints or issues quickly and professionally
- Assisting other departments with data projects if required

**Skills**:

- Great communication skills
- Excellent verbal & written English
- Organised with attention to detail
- Enthusiastic
- Reliable
- Well presented
- Good numeracy skills
- Verbal & written Mandarin (desirable)

**Experience**:

- Outstanding customer service
- Administration skills
- Second language (desirable but not essential)
- Travel/hospitality or relocation knowledge (desirable but not essential)
- Property sales/letting knowledge (desirable but not essential)

**Who We Are**:
We are the world's leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai and Hyderabad and place great value on each member of our team, referred to affectionately as our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

**Benefits**:
Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy - including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue

Other benefits that you will receive working for us are:

- Competitive salary
- Company healthcare programme with access to 1000s of discounted retailers
- A paid day off to celebrate your birthday
- Cycle to Work scheme
- Long service holidays
- Annual employee recognition awards
- Christmas saving scheme
- Holiday purchase scheme

Pay: $40,000.00 per year

Schedule:

- Monday to Friday

License/Certification:

- right to work? (required)

Work Location: In person

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