Head Account Manager

Leading an Account Management team of approximately 3-4 people, you'll be responsible for ensuring that the team achieves targets and that the company has strong long-term partnerships with all managed accounts.

This includes account performance, aftercare, taking responsibility for ensuring the reservation process ia accurate and always correct, and representing SilverDoor at key client and property events.

The role is approximately 30% management and 30% account development.

Managing business from existing accounts, developing new business streams from within those accounts and onboarding of any new accounts is a key aspect to this role.

**Responsibilities**:

- Responsible for ensuring that their business unit as a whole achieves target
- Manages service levels and standards across unit teams
- Works closely with direct reports to ensure that all clients have a client profile and an agreed action plan
- Responsible for regularly reviewing the action plan and monitoring client performance
- Has a strong awareness of workloads throughout the unit, controls enquiries accordingly and moves staff around if necessary
- Ensures that the direct reports have organised organised their teams so that they are available to go and meet clients at all times
- Overseeing and leading the RFP process when required
- Reviews all correspondence regarding complaints and assists the team as necessary
- Responsible for consistent quote style across business unit (including professional correspondence)
- Responsible for consistent reservation paperwork across all teams
- Works closely with other HAM's to ensure that the business processes are consistent across the Business Relations team
- Ensures all teams have carried out all daily checks and that quotes are sent within the agreed SLA's
- Works with finance on a daily basis to ensure accurate communication and holds weekly meetings with Credit Control and takes action as appropriate to get money owed in
- Ensures the CMS meets the needs of Client Relationships and seeks ways to improve in conjunction with the relevant HOD
- Responsible for reviewing client conversion rates and customer feedback and seeking ways to improve
- Plan and attend review meetings with direct reports when necessary
- Presenting to existing and new clients
- Representing the company at all relevant networking events
- Strong relationships with our property partners and excellent product knowledge
- Take ownership of problems and pro-actively seek solutions
- Effective management and responsibility for your assigned specialism
- Supporting London, Lancaster, Madrid and Denver office when required

**Experience**:

- Business development
- Account management
- Experience working within a Travel Management Company, Hotel Booking Agency, Hotel, Corporate Housing Company or Relocation Management Company (mandatory)
- Experience working with the serviced apartment sector and an up-to-date knowledge of the sector (desirable)

**Skills**:

- Strong communication skills
- Team management
- Outstanding customer service
- Strong presentation and negotiation skills
- Good organisational and time management skills
- Financial awareness
- Commercial awareness

**Who we are**:
We are the world’s leading provider of corporate serviced apartments. Working directly with over 2,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 113 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time

As a company we operate across seven offices in London, Lancaster, Madrid, Dubai, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

**Benefits**:
Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, in addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year-round for everyone to enjoy

Other benefits that you will receive working for us are:

- Competitive salary
- Medical Insurance
- A paid day off to celebrate your birthday
- Long service holidays
- Annual employee recognition awards
- Holiday purchase scheme

**Job Types**: Full-time, Permanent

Pay: $64,000.00 - $84,400.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Travel Management: 1 year (preferred)

License/Certification:

- Singaporean Citizenship (required)

Work Location: In person