Membership Success Manager

2 weeks ago

Church Street, Singapore PEI Group Full time

**About The Role**:
The Membership Success Manager helps our members participate in, use, contribute to, and rely on our membership products and services.

The role integrates members into the platform. Onboarding, welcoming, connecting and educating members about the full potential of the network they have joined will improve our member retention rates.

**Key Responsibilities**

***
- Responsible for helping members complete/update their profiles to drive networking opportunities and allow them to maximize value from the network
- Building and maintaining relationships with members
- Supporting to create processes and procedures to enhance the services for the members
Conduct an introductory demo of site, highlighting key features and how to maximize membership return on investment
- Quarterly review of membership activity and check-in calls
- Use analytics tools and the CRM to identify members who are renewal risks
- Gathers feedback on the value of the membership and on how we can improve our member experiences (events, panels, webinars, content)
- Help connect new members to relevant peers within the community
- Maintains CRM records and profiles
- Work closely with colleagues in member acquisition, marketing, editorial, central data office, memberships, customer service, and product development
- Renewal calls/outreach at the appropriate point in subscription journey
- Provide support for live events from small to large scale as well as for virtual events
- Own the management of the directories for the membership and sponsorship
- Develop for members listings of service providers

**About You**:
**Qualifications**
- Knowledge of community or membership management
- A broad understanding of private markets (private equity, real estate, infrastructure, debt, venture capital)
- A recent background in events, sales administration, marketing, or community/membership management

**Individual Characteristics***
- Curiosity
- Gregarious and social
- Keen to bring people together and make connections
- At ease with new technology
- Cares about metrics and feedback
- Keen to learn more about the world of alternative investments

PEIHP

**About Us**:
**Who we are**:
PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 400 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

**What we do**:
PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

**_PEI Group supports flexible working arrangements, and we welcome career returners._

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