Customer Insights Lead
1 week ago
Qualifications
Education & Experience
- Bachelor's or Master's in Business, Data Analytics, Computer Science, Psychology, Design, or related field
- 7+ years in customer experience, insights, or analytics roles; 3+ years in leadership
- Expertise in NPS/VOC programs, custom research design, and quantitative methods
- Proficient in data analysis (e.g., SQL), visualization (e.g., Tableau, Power BI), CRM, and customer feedback tools (e.g., Qualtrics, Medallia)
- Experience balancing fast-paced research with methodological rigor
Skills & Abilities
- Strong analytical, problem-solving, and organizational skills
- Deep knowledge of research methodologies, especially for Human-Centred Design
- Skilled in creating clear visual deliverables (dashboards, journey maps, etc.)
- Excellent communication and presentation skills, including to senior leaders
- Proven leadership and team development abilities
- Strategic, adaptable, and customer-centric
Job Types: Full-time, Permanent
Benefits:
- Health insurance
-
Customer Insights and Strategy Lead
2 days ago
Singapore Hyphen Group Full timeHi! Hyphen Insurance is modernizing how insurance is bought in Asia by putting customers at the center of everything we do. Using innovative technology and a data-driven approach, we strive to provide consumers with the best policies, best value, and best customer service in the industry. And as if that isn't enough, it's really just the beginning at Hyphen...
-
Lead, Customer Data Insights
2 weeks ago
Singapore Prudential Assurance Company Singapore Full timeDescription Overview Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...
-
Lead, Customer Data Insights
2 weeks ago
Singapore Prudential Assurance Company Singapore Full timeOverview Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we...
-
Lead, Customer Data Insights
2 weeks ago
Singapore Prudential Assurance Company Singapore Full timeDescription Overview Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...
-
Lead, Customer Data Insights
1 week ago
PACS | Singapore - Labrador Tower , & /F Prudential Full time $90,000 - $123,000 per yearPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...
-
Associate Director, Analytics
6 days ago
Singapore INSIGHTS TABLE PTE. LTD. Full time**Job scope The role entails three key fundamental areas: **Client Management** - Understand clients’ challenges or needs, and through a consultative process, recommend solutions that address them. - Engage clients with empathy and be their trusted advisor/counsel. **Solutions management** - In a gist, this is about delivering quality data,...
-
Customer Insights
2 days ago
Singapore OCBC Full time $60,000 - $120,000 per yearWHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...
-
Customer Insights Analyst
1 week ago
Singapore PERSOLKELLY Singapore Full time**Responsibilities** - Oversee the gathering and distribution of customer insights for H&B's operations in South East Asia. - Helping the insights director to deliver insights that inspire action across the Southeast Asian markets of Singapore, Malaysia, Indonesia, and Vietnam for the H&B group of Dairy Farm brands. - Integrate the usage of customer insights...
-
Field Surveyor
2 weeks ago
Singapore INSIGHTS TABLE PTE. LTD. Full timeRoles & Responsibilities *Location : Changi Airport (Transit) *Job Types : 1 Year service contract (1 months probation)*Hourly Pay : Between $12 - $15/hr *Supplemental Pay : Performance bonus > Morning: 0700 - 1500 HRS / Afternoon: 1500 - 2300 HRS / Night 2300 - 0700 HRS Either One of the Following Experience: Market research: 1 year (Preferred) Retail...
-
Customer Service Executive
5 days ago
Singapore Sea-lead Full timeSeaLead is a global shipping line connecting emerging markets with major economies through container shipping and liner services. Founded in 2017 and headquartered in Singapore. SeaLead initially started with feeder services and then expanded into long-haul liner services over time. Operating in 51 locations and servicing 77 ports worldwide, SeaLead provides...