Customer Insights Lead

3 days ago


Singapore Sourceo Full time $90,000 - $120,000 per year

Qualifications

Education & Experience

  • Bachelor's or Master's in Business, Data Analytics, Computer Science, Psychology, Design, or related field
  • 7+ years in customer experience, insights, or analytics roles; 3+ years in leadership
  • Expertise in NPS/VOC programs, custom research design, and quantitative methods
  • Proficient in data analysis (e.g., SQL), visualization (e.g., Tableau, Power BI), CRM, and customer feedback tools (e.g., Qualtrics, Medallia)
  • Experience balancing fast-paced research with methodological rigor

Skills & Abilities

  • Strong analytical, problem-solving, and organizational skills
  • Deep knowledge of research methodologies, especially for Human-Centred Design
  • Skilled in creating clear visual deliverables (dashboards, journey maps, etc.)
  • Excellent communication and presentation skills, including to senior leaders
  • Proven leadership and team development abilities
  • Strategic, adaptable, and customer-centric

Job Types: Full-time, Permanent

Benefits:

  • Health insurance


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