Account Director, Southeast Asia

GENERAL SUMMARY

The Account Director, Southeast Asia (SEA) is responsible for PH&R's profitability for the hotels within the assigned region/client list. The primary responsibility for this position is to consistently engage and retain membership of regional hotels by managing existing relationships and working with the PH&R team to enhance hotel and PH&R profitability through all managed reservation channels, as well as PH&R programs and services.

ORGANIZATIONAL RELATIONSHIP

The Account Director, SEA, reports to the Area Managing Director, Southeast Asia, and assists with the Account Management of specific hotels in the region. The Account Director, SEA, works closely with and provides guidance to Revenue Management, Sales, Marketing, and Finance departments in support of his/her regional hotels.

DUTIES & RESPONSIBILITIES

Member Relations, Retention and Support

• Provide the first point of contact and facilitate all communication with PH&R for member hotels in the region.
• Identify key decision makers and influencers at each hotel in order to build strong business relationships.
• Maintain regular contact with all hotels in the region by personal visit, video calls, telephone, and regional meetings. Deliver all product training necessary
• Renew, with support of Senior Management, all existing member hotel contracts in a timely manner.
• Oversee the implementation phase of all new hotels in the region. The implementation phase would include a property visit, training in the basics of working with PH&R, and ongoing support of our sales, marketing, and revenue team for all new hotels.
• Work closely with member hotels for revenue improvement of the hotel and increased profits for PH&R.
• Work in close collaboration with the domestic and global sales team to ensure effective sales support is provided to all hotels within the region.
• Conduct formal, scheduled, operational reviews with each hotel in the region on a regular basis and provide ad hoc support as required.
• Participate in oversight of quality assurance program in the region, monitoring hotel physical quality, hotel services, and reputation management consistent with collection standards.
• Monitor, manage and have primary responsibility for the accounts receivable of regional hotels with support of central PH&R finance team.
• Initiate regional sales and marketing activities and programs to support member properties. Support and sell PH&R brand and co-op programs within the region.
• Work toward and report on the achievement of regional and position specific goals as defined by the company's and the region's annual SMART goals.
• Provide timely scheduled and, as assigned, ad hoc status reports on areas of responsibility

Region Development

Through relationships with existing properties, develop new lead opportunities for new hotels within the region and globally.

• Degree in business (BB/BS/BA) with marketing or related hotel/travel industry experience.
• Minimum 10+ years of hotel industry related sales and marketing experience required.
• A proven track record for developing customer relationships and strategic results-oriented programs.
• Strong experience in hotel sales and/or revenue management, or closely related.
• Fluency in spoken and written English
• Outstanding communications and persuasion skills, both written and verbal.
• Competency in the use of business software for communications and presentations
• Strong business acumen, analytical and multi-dimensional strategic-thinking skills required.
• Strong knowledge of electronic distribution channels for hotel and travel industry.
• High energy and commitment required.
• Strong team-work and team-building skills required.
• Experience with global markets, cultural awareness and international "thinking" helpful

WORKING CONDITIONS

Working environment is in a professional office environment including all required technology tools. Potentially 30% of time spent traveling both domestically and internationally.

REQUIRED TRAINING

• Orientation in the Singapore and/or other PTG office
• PH&R member hotels and team knowledge
• PH&R tools training – Outlook, CRM, SynXis, PH&R member portals and other systems
• Education and guidelines of PTG Brand Standards and all programs

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.