Shipping Coordinator

3 days ago

East Region, Singapore Ingram Micro Asia Pte Ltd Full time $40,000 - $60,000 per year

Responsibilities:

  • Coordinate and liaise with courier service providers to ensure seamless delivery processes.
  • Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours.
  • Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.
  • Manage the Local delivery intranet portal by promptly arranging the carrier supports.
  • Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.
  • Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.
  • Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.
  • Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.
  • Act swiftly to resolve shipment issues, maintaining communication with couriers.
  • Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers
  • Coordinate with Sales team on daily shipments.
  • Coordinate with inter operation dept to achieve the operations SLA
  • Supporting trade shows on and offsite
  • Supporting cycle/ inventory counts.
  • Any other duties assigned by the supervisor.

Requirements

  • Diploma or degree in Logistics, Supply Chain, or a related field
  • Familiarity with air/sea shipment processes and shipping documentation
  • Proficiency in logistics software and tools like Microsoft Office / SAP application
  • Strong organizational and communication skills
  • Experience in warehouse / supply chain management is advantageous
  • Comfortable to work in warehouse setting
  • Warehouse environment
  • Ability to work independently and as a team
  • Fast-paced environment

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