Regional Account Manager

THE JOB

The Regional Account Manager reports to the Securitas Regional Account Director and has a dotted line to the Area Security Manager (customer). This role involves direct management, financial and operational responsibility, and ensuring customer and company satisfaction.

Oversee all day-to-day aspects of operations in the countries under remit, including all people & performance, financial, and general office management issues. Create an enabling, positive environment where individuals take responsibility for managing projects in their respective areas and work together as a team across the region to deliver them. Sets clear goals, objectives, and leads by example.

JOB RESPONSIBILITIES

Managing and overseeing site leaders, supervising country operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining country activities to maximise results and achieve peak performance levels, including:

Managing and Leading:

• Responsible for managing all operations within countries under remit.
• Serves as a key point of contact to ensure the delivery of high-quality customer service, evaluates service quality, and initiates any necessary communication and/or corrective action in a timely manner
• Directly accountable in respect of the attainment of Key Performance Indicators (KPIs), Service
• Level Agreements (SLAs)and the implementation of Standard Operating Procedures (SOPs)
• Monitoring performance at all levels and scheduling training as required
• Implementing an effective brand strategy and ensuring consistency
• Management of the recruitment process for staff to the service

Operational Excellence:

• Ensure that all case, financial, and administrative records and files are maintained to a high standard
• Ensure that services are planned, delivered, and evaluated in response to the customer and company needs
• Guiding management staff in your respective countries, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports
• Dealing with escalated customer issues, incident reports, and legal actions

Communication:

• Maintain effective communication with the line managers (Team Coordinators, Security Supervisors, and Campus Managers, etc.) to ensure the staff provide the highest level of customer service and care, maintain and promote a safe and secure environment, and act in accordance with the client requirements and Securitas policies
• Customer-facing and daily contact with the customer is a big part of this role; therefore, the ability to communicate effectively is essential.

Continuous improvement:

• Deploy best practices across scope and functionally, drive continuous improvement activities within scope by specific trainings in close alignment with the Securitas Account Management.
• Identify and initiate improvement opportunities; recognise (potential)issues, propose and critically evaluate solutions, and effectively resolve the matter / implement the solution
• Analyses operational and financial indicators to improve account performance continuously;
• Ensures profitable operations with full profit and loss accountability

Relationship Building and Collaboration:

• Collaboration is Key and a two-way street. Transparency builds trust to connect the customer and service provider for a long-term relationship building
• Demonstrate the core brand values and culture of both Securitas and the customer, promoting a positive image of our customer and Securitas at all times

Managing and Leading Others:

• Oversee all day-to-day aspects of operations in the countries under remit, including all people & performance, financial, and general office management issues. Create an enabling, positive environment where individuals take responsibility for managing projects in their respective areas and work together as a team across the region to deliver them. Sets clear goals and objectives and leads by example.
• Ensure to keep their employees motivated, resolve conflicts, and make the right decisions

Manage Self

• Be interesting and self-disciplined, open to learn, then teach and share everything you know
• Demonstrating an awareness of own values, motivations & emotions
• Taking an active interest in what is happening more widely in the organisation

Decision Making

• Having the ability to make the best and fast decisions is crucial to success
• Takes responsibility and accountability for actions and works under own direction

Communication skills

• High level of Verbal and written accuracy and effective communication in particular with complex information
• An Understanding of different communication styles. Everyone communicates differently
• Adapts communication style and employs active listening skills

Business Acumen and Commercial Awareness

• Controls costs and thinks in terms of profit, loss, and added value

Strategic Thinking (Planning and forecasting)

• Establishes a long-term, clear approach to guard force planning for their area of responsibility
• Takes a strategic and proactive approach towards short-term and long-term objectives to deliver, with contingency plans in place based on assessment of risk

Customer Management & Sales Development

• • Focuses on Customers' needs and satisfaction

Relationship building & Networking

• Establishes a strong, reliable internal and external network within the area of responsibility, through being visible, increasing customer engagement, and sharing best practices where appropriate/mutually beneficial
• Works across areas to maximize productivity and secure buy-in from internal and external stakeholders

JOB REQUIREMENTS:

• Bachelor's Degree/Master's Degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting, or equivalent education or significant years of work experience.
• Understanding of employment legislation relating to the provision of Security staff across the region, and their potential moves between providers.
• Experience in dealing with information and intelligence, interpreting security threats and risks, and managing investigations.
• Understanding of international relationship building and development of cross-functional/peer relationships.
• Experience managing service providers and vendors.
• High level of attention to detail and accuracy.
• Ability to communicate clearly and concisely (both written and verbal, presentation and interpersonal skills).
• Results-oriented with a strong delivery focus who can work independently and collaboratively with global teams.
• Strong oral and written communication skills are critical, as well as the ability to think clearly, analyze semi-quantitatively, problem-solve, and scope.
• Technical/process requirements, and the ability to prioritize tasks.
• Ability to comfortably and confidently present to all levels within the enterprise.
• Advanced skills in all Microsoft products.
• Must be fluent in English. Ability to speak multiple local languages.
• CPP, PSP, CISSP or similar certification preferred
• Flexible and adaptable.
• Flexibility in relation to the working hours (days, evenings, nights, weekends, and holidays)
• Hold a Security license

Thank you for applying.

To learn more about us, please visit our website at www.securitas-

If you are keen to be part of our team and possess the above pre-requisites, kindly submit your detailed resume stating your current and expected salary via the APPLY NOW button below or to :

HR Department

Securitas Guarding Services (Singapore) Pte Ltd

**Note: We regret that only shortlisted candidates will be notified.