Regional Merchant Account Manager

5 days ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $80,000 - $120,000 per year

Overview

We are seeking a Regional Merchant Account Manager to join a dynamic Retail & Commerce team managing strategic merchant partnerships across the Asia Pacific region, with a focus on travel-related accounts. This position is ideal for a proactive, commercially minded professional with proven experience in account management within payments, fintech, or merchant industries. You will play a key role in managing client relationships, ensuring operational excellence, and driving business growth opportunities.

Key Responsibilities

Account Management & Relationship Building

  • Act as the primary contact for assigned regional merchant accounts, maintaining solid relationships and ensuring high service quality.
  • Handle day-to-day customer interactions, manage queries, prepare reports and presentations, and communicate key business updates.
  • Identify and develop new business opportunities by understanding client needs, priorities, and challenges.

Reporting & Operational Management

  • Manage the end-to-end contracting and invoicing processes, ensuring timely and accurate execution in collaboration with legal, compliance, and finance teams.
  • Track and report partnership KPIs, providing insights and updates to internal stakeholders.
  • Support the execution of marketing campaigns, coordinating with internal and external teams to ensure objectives, timelines, and deliverables are met.
  • Oversee budget management, billing reconciliation, and resolution of payment-related matters.

Corporate Responsibility

  • Comply with all corporate security and confidentiality policies.
  • Report any information security concerns or breaches as required.
  • Complete mandatory corporate training on schedule.

Requirements

  • Bachelor's Degree in Business, Marketing, Finance, or a related discipline.
  • Minimum 5 years of experience in account management, business development, or sales within payments, fintech, issuing, or merchant industries.
  • Excellent stakeholder management and communication skills, with the ability to collaborate across diverse teams and influence outcomes.
  • Hands-on experience managing contracting and invoicing processes with keen attention to detail.
  • Proven ability to support and execute marketing campaigns, including planning, coordination, and performance tracking.
  • Highly organized, adaptable, and able to work effectively in a fast-paced environment with shifting priorities.
  • Excellent proficiency in Microsoft Word, Excel, and PowerPoint; experience using Tableau is good to have.
  • Professional, positive, and approachable, with the ability to build rapport and maintain productive working relationships.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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