
Floor Operations Manager
19 hours ago
About the role
Join the dynamic team at ELITE TRANSFORM TEAM' as a Floor Operations Manager. In this full-time role, you will be responsible for overseeing daily floor operations at our hospitality venues in the Changi East Region, SG. You will play a key part in ensuring seamless customer experiences and optimising operational efficiency.
What you'll be doing
- Manage and coordinate the floor staff to deliver excellent customer service
- Monitor and maintain high standards of cleanliness, presentation and health & safety
- Analyse and report on key performance metrics to identify areas for improvement
- Assist with rostering, staffing, and training to build a skilled and motivated team
- Liaise with other departments to ensure alignment and efficient operations
- Implement and enforce company policies and procedures
- Identify and resolve any customer issues or complaints in a timely manner
What we're looking for
- Significant experience in a floor operations or hospitality management role
- Strong leadership and team management skills
- Excellent customer service orientation and problem-solving abilities
- Solid understanding of hospitality industry standards and best practices
- Ability to work well under pressure and adapt to changing priorities
- Proficient in using relevant operational and reporting tools
- Relevant qualifications in hospitality management or a related field
What we offer
At ELITE TRANSFORM TEAM', we are committed to providing our employees with a rewarding and fulfilling work experience. You will have access to ongoing training and development opportunities, as well as competitive remuneration and benefits. Our collaborative and inclusive culture encourages work-life balance and supports your overall wellbeing.
About us
ELITE TRANSFORM TEAM' is a leading hospitality group dedicated to delivering exceptional experiences for our customers. With a portfolio of premium venues across Singapore, we are driven by a passion for innovation, excellence and continuous improvement. Join our talented team and be a part of our exciting growth journey.
Apply now to become our next Floor Operations Manager
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