Operations Manager, Ramp Operations

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

Daily Resource Management

• Lead and manage ramp operations to meet airline SLAs and operational standards.
• Monitor staff deployment and Ground Support Equipment (GSE) serviceability with Ramp Duty Managers, Contract Supervisors, and support teams.
• Ensure optimal manpower and equipment allocation during shifts for both company and contract staff.

Command and Control

• Coordinate closely with Duty Terminal Managers (DTMs), Passenger Services Operations Managers, and customer airlines to ensure on-time performance (OTP).
• Submit daily operational reports to Apron Management.
• Conduct staff interviews and investigations for incidents or accidents.
• Maintain high housekeeping standards and ensure ramp areas are free from Foreign Object Debris (FOD)

Coordination with Authorities

• Liaise with Changi Airport Group (CAG) and relevant authorities on ramp-related matters.

• Oversee efficient aircraft departure operations by ensuring:

• Adequate manpower and serviceable GSE availability.

• Staff familiarity with airline-specific requirements.

• Compliance with precise flight handling and departure timing procedures.

Baggage and Cargo Operations

• Ensure on-time delivery and transfer of baggage and cargo according to precision timings.
• Oversee aircraft-to-aircraft cargo transfers to meet operational and airline requirements.
• Monitor staffing, equipment, and adherence to airline procedures for both arrival and departure flights.

Mishandling Prevention

• Enforce correct loading and unloading sequences ("first in, last out" / "last in, first out") according to the Loading Instruction Report (LIR).
• Ensure proper segregation of cargo and baggage, with accurate flight and destination labeling.
• Conduct physical checks to prevent misrouting or mishandling of baggage and cargo.

Safety Management

• Promote a safety-first culture through adherence to established loading/unloading practices.
• Oversee daily safety audits and ensure staff receive appropriate training for their roles.
• Ensure only serviceable and well-maintained GSEs are used.Enforce roadway safety, defensive driving, PPE usage, and safe work practices among all staff.

Security and Compliance

• Uphold aviation security standards to prevent violations and ensure passenger safety.
• Ensure thorough offload searches and verification of baggage tag numbers to prevent discrepancies.
• Maintain vigilance and strict compliance with all airport security protocols.

Key Requirements

• Bachelor's Degree in any relevant field of studies.
• With 3 to 4 years of working experience, preferably in Ground Handling and/or Airline related fields.
• Strong passion for the aviation industry and its dynamic environment.