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Customer Service Executive

2 weeks ago

Singapore Anradus Full time $3,200 per year

Industry/ Organization Type: Machinery manufacturer
- Position Title**:Customer Service Executive (Electric Buggies)**:
- Working Location: West - Gul Circle
- Working Hours: 5 days (Mon to Fri: 8.30 am - 6 pm)
- Salary Package**:Up to SGD Transport Allowance + Performance Bonus**:
- Duration: Permanent
**Key Responsibilities**
- Responsible for coordinating and collaborating with the Service Manager, Sales Manager, and Service Technicians
- Customer Assistance: Providing attentive, courteous, and efficient assistance to customers renting or utilizing electric buggies. This includes addressing inquiries, providing guidance on usage, and ensuring a seamless experience throughout.
- Monthly Maintenance Planning: Create and organize the monthly maintenance plans and work order schedules for Service Technicians, ensuring efficient allocation of tasks.
- Preventive Maintenance Schedule (PMS): Track and plan the Preventive Maintenance Schedule for both new and existing customers, maintaining detailed records of all maintenance activities conducted.
- Documentation and Record-Keeping: Maintaining accurate records of rentals, usage, and any incidents. Managing paperwork, rental agreements, and documenting any damages or repairs.
- Coordinating the logístical aspects of electric buggy operations, including scheduling, maintenance, and repairs. Liaising with the maintenance team for timely servicing and resolving any operational issues promptly.
- Manage customer inquiries and quotations, handling communication effectively with customers and suppliers to facilitate smooth transactions.
- Actively gathering customer feedback, analyzing trends, and suggesting improvements to enhance the overall customer experience. Implementing strategies to address customer concerns and improve service quality.
- Collaborating with cross-functional teams such as maintenance, administration, and management to streamline operations and address challenges proactively.
- Identifying opportunities to promote additional services, upgrades, or packages to enhance customer experience and increase revenue streams.
**APPLY NOW**
- Min. higher NITEC
- Min. 2 years of working experience
- Have a Sense of Urgency: Being prepared to handle emergencies providing immediate assistance, and following established emergency protocols
Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694
**Job Types**: Full-time, Permanent
**Salary**: $2, $3,200.00 per month
License/Certification:
Work Location: In person