Operations Executive

4 days ago

East Region, Singapore Pentagon Freight Services (S) Pte Ltd Full time $60,000 - $120,000 per year

DUTIES & RESPONSIBILITIES

  • Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.
  • This role supports day to day Ocean, Air and Road Freight operations
  • Shipment planning consists of Air, LCL, FCL, Breakbulk etc.
  • Haulage arrangements
  • Customs clearance declaration
  • Work closely with internal departments to coordinate customer's shipments
  • Handling Import and Export shipments & documentation from A to Z
  • Build and maintain good rapport with customers to fulfill their requirements
  • Troubleshooting and attending to customer complaints/disputes.
  • Troubleshooting and attending to ministry/official authority.
  • Ensure all enquirers are responded to within the shortest possible time frame.
  • To obtain pricing and generate complete/competitive quotation base on customer's requirements.
  • Follow up with customer, overseas agents and overseas offices on the quotation/proposal and negotiate to a closure.
  • Collaborate with Sales and Commercial on maintenance of customers.
  • Monitor billing and ensure timely invoicing.
  • Involvement in ad-hoc duties and assignments may be required from time to time.

SKILLS REQUIRED

  • Strong customer service mindset – Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.
  • Highly analytical skills –Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.
  • Multitasking – Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline
  • Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.
  • Innovative – Ability to generate and develop out-of-box and alternative source/solution
  • Detailed and meticulous – To display and demonstrate precision and comprehensive think through action plan/solution and in delivering "Plan the Work and Work the Plan" concept.
  • Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy
  • Singaporeans and Permanent Residents are preferred

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