IT Helpdesk Support

2 weeks ago

West Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $4,000 - $8,000 per year

Responsibilities:

Software Technical Services

  • System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
  • Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
  • User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
  • Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

  • Hardware installation, debugging, network configuration, peripheral installation, and driver installation
  • Detection, localization, and troubleshooting of hardware faults
  • Providing hardware repair and delivery services
  • Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
  • Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
  • Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

  • Terminal network connections
  • Terminal network troubleshooting
  • Network connections and troubleshooting from switches to terminals
  • Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

  • Handle tickets assigned by the Call Center and complete them on time
  • Address other Helpdesk tasks as per the client's work arrangements

Requirements:

  • Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
  • Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
  • Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
  • Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
  • Familiar with the configuration of various application software
  • Have good communication skills and the ability to plan and organize work.

Yvonne Ong EA License No.: 02C3423 Personnel Registration No.: R1549551

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