IT Helpdesk Support

2 weeks ago

West Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $3,000 - $60,000 per year

Responsibilities:

Software Technical Services

  • System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
  • Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
  • User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
  • Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

  • Hardware installation, debugging, network configuration, peripheral installation, and driver installation
  • Detection, localization, and troubleshooting of hardware faults
  • Providing hardware repair and delivery services
  • Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
  • Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
  • Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

  • Terminal network connections
  • Terminal network troubleshooting
  • Network connections and troubleshooting from switches to terminals
  • Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

  • Handle tickets assigned by the Call Center and complete them on time
  • Address other Helpdesk tasks as per the client's work arrangements

Requirements:

  • Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
  • Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
  • Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
  • Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
  • Familiar with the configuration of various application software
  • Have good communication skills and the ability to plan and organize work.

Yvonne Ong EA License No.: 02C3423 Personnel Registration No.: R1549551

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit

  • IT Helpdesk Associate Engineer

    1 week ago

    East Region, Singapore VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD. Full time $104,000 - $130,878 per year

    Key Responsibilities:To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobileCoordinates with customers to plan and implement software upgrade actions and OS installationResponsible for Helpdesk Support on desktop software & hardware...

  • IT Support Engineer

    2 weeks ago

    Central Region, Singapore OPUS IT Services Pte Ltd Full time $40,000 - $60,000 per year

    Roles and Responsibilities• Perform Desktop Support services to users• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.• Perform imaging/re-imaging• Perform asset inventories• Perform technical escalation...

  • Helpdesk Engineer

    6 days ago

    East Region, Singapore Elitez & Associates Pte. Ltd. Full time $42,000 - $50,400 per year

    Salary $3500 - $4200Location: Changi ( MRT Accessible )5 days work week1 year contract convert to PermanentResponsibilities:Provide first-level technical support for hardware, software, network, and mobile devices.Troubleshoot and resolve IT-related problemsTroubleshoot issues related to Office 365, Windows OS, and basic networkingSet up and maintain...

  • IT Support Engineer

    2 weeks ago

    West Region, Singapore CSTECH SOLUTIONS Full time $45,000 - $75,000 per year

    Providing first-level helpdesk and end-user support.Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Datanstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.Administration of user accounts...

  • IT Support Executive

    5 days ago

    East Region, Singapore Go-Ahead Singapore Full time $60,000 - $180,000 per year

    Job RolesProvide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and...

  • Network Infrastructure Engineer

    1 week ago

    North Region, Singapore OPUS IT Services Pte Ltd Full time $80,000 - $120,000 per year

    The Network Engineer is responsible for providing innovative network solutions and technical support to customers by analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the...

  • IT Support Specialist

    6 days ago

    West Region, Singapore Tele-centre Services Pte Ltd Full time $60,000 - $80,000 per year

    Job Responsibilities:The specialist shall provide the following IT support requirements:Problem isolation and subsequent problem determination up to second level supportDetermine whether the computer-related problem is hardware, software, network connection, othersResolve the problem if possible or escalate it to the respective technical support...

  • Cloud & Application Support

    2 weeks ago

    East Region, Singapore xEdge Consultancy Pte Ltd Full time $60,000 - $80,000 per year

    Role Overview· The Helpdesk Support Engineer will provide on-site technical support at the clients premises for a web-based applications and software.· The role involves first-level troubleshooting, ticket management and documentation. User guidance on application and software add-ins while escalating complex issues to higher level support when...

  • Help Desk Support Officer

    1 week ago

    East Region, Singapore WSH Experts Pte Ltd Full time $40,000 - $60,000 per year

    Job ResponsibilitiesApplication Support• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.•...

  • IT Helpdesk Support/Desktop Support

    3 days ago

    Central Region, Singapore Alphaeus Pte Ltd Full time $104,000 - $130,878 per year

    Key Responsibilities:Install, configure, and maintain desktops, laptops, printers, and other IT equipment.Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.Provide support for Windows, macOS, and Microsoft 365 environments.Set up and manage user accounts, permissions, and security settings in...