IT Helpdesk Support/Desktop Support

3 days ago

Central Region, Singapore Alphaeus Pte Ltd Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.
  • Provide support for Windows, macOS, and Microsoft 365 environments.
  • Set up and manage user accounts, permissions, and security settings in Active Directory.
  • Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.
  • Support the rollout of new applications and updates, including patch management.
  • Maintain inventory of IT assets and ensure documentation is up to date.
  • Ensure compliance with company IT policies and data protection standards.
  • Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.
  • Participate in IT onboarding for new staff, including workstation setup and basic training.
  • Assist in maintaining backup, antivirus, and endpoint protection systems.

Requirements:

  • Diploma or Degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in desktop or IT support roles.
  • Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.
  • Strong problem-solving skills and customer service orientation.
  • Good communication and interpersonal skills.
  • Able to work independently and as part of a team.

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