Survey Team Supervisor

1. At least Diploma qualification preferred. 2. Relevant experience in managing a team. 3. Relevant experience in survey operations and/or customer service role. Call centre experience is preferred. 4. Those without the relevant qualifications but have working experience will also be considered. 5. Competency in administrative skills. Able to work...

The Survey Experience Supervisor is responsible for overseeing the administration of surveys, ensuring data accuracy, and providing training and support to survey staff. This role involves managing survey projects, analyzing results, and identifying areas for improvement to enhance the overall survey experience for participants. Strong communication skills,...

Roles & Responsibilities1. At least Diploma qualification preferred.2. Relevant experience in managing a team.3. Relevant experience in survey operations and/or customer service role. Call centre experience is preferred.4. Those without the relevant qualifications but have working experience will also be considered.5. Competency in administrative skills.Able...

Complete survey via field visit - Schedule interview appointments with respondent - Conduct data verification of completed survey cases to ensure accuracy and reliability of data - Resolve escalated issues from interviewers and respondents - Data entry for completed surveys - Status update report to supervisor - Deliver highest level of customer experience...

**Responsibilities**: Key responsibilities include (but not limited to): **Survey Supervision** - Onboard new survey ops officers in workflow processes and questionnaire design as well as any logístical requirements - Fieldwork briefing and interviewer training exercises. - Manage daily rosters and leave matters. **Survey Preparation** - Prepare the layout...

The Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to...

Manage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...

1. Manage and de-escalate incidents arising from data collection processes. Follow up to determine and rectify the causes of the incidents. 3. Monitor survey feedback to ensure all feedback is promptly addressed and given a proper closure. 4. Monitor service levels and remedy service levels that are not up to the required service standards as may be...

Manage and de-escalate incidents arising from data collection processes. Follow up to determine and rectify the causes of the incidents.Manage the survey email account to ensure that all emails are promptly followed up with and properly dealt with, and that all issues or matters are properly concluded or closed.Monitor survey feedback to ensure all feedback...

The survey assistants role: To support surveyors in conducting field surveys by collecting and recording data, setting up and maintaining equipment, placing markers, and clearing survey areas. Key Responsibilities Setting up Equipment – Assist surveyors with the setup and operation of surveying instruments such as total stations, levels, GPS equipment,...