SEA & ANZ IFM Lead

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   SEA & ANZ IFM Lead Account Management – Work DynamicsReporting line: Regional Operations DirectorLocation: SingaporeWhat this job involvesTo provide comprehensive facility, contract and procurement management with a focus on continuous improvement.  To achieve financial and other SLA's and KPIs established by the Client and the regional head. Delivery of services in accordance with the client SOW's for Facilities Management, Procurement and Critical Environment. In your role, you will be based in Singapore and report to Regional Operations Director and responsibilities include but not limited to:Strategic PlanningStrategic review of service and supply contracts to determine value for the across the sub-region.Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.Benchmarking of services will be required across properties within the country as well as across the sub-region.Facilities OperationsManaging manufacturing, R&D and office operations in the South APJ sub-region.Ensure proper management all service contracts, including inspections and quality management of service delivery Implementing a comprehensive energy management programDeveloping and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importanceEnsuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by client.Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the client standards.Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure. Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmentalImplement and enforce client SIPP program. Inform client of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators. Disaster Recovery PlanningEnsure critical operations and sites of client are identified across the region.Develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity of client across the region with regards to facilities operations.Ensure plans for the following are developed as well as maintained within the countries: -Fire evacuation plan including fire drills.-  Emergency evacuation.-  Bomb hoax.-  Disaster logistics support.·       Business continuity planning – plan and process.·       Others as may be needed from time to time·       Assign roles and responsibilities of the DRP team and audit response from time to timeEnsure that the team participate in DRP dry runs and in actual DRP process; coordinate with other functions of the account team Data Management, Policies & Procedures & Audit:Ensure data integrity of all systems across the region and audit data from time to timeEnsure consistency of regional policies & procedures with constant updating of OneView. You will be measured against your team's performance in ensuring policies are current on OneView and all staff have adequate familiarity with the systems as well as the policies      Profitability/ Savings Initiatives:Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required. Customer Service / Client Relationships:Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.To lead by example and groom the team in achieving maximum client satisfaction level Reporting:Ensure and complete periodic reporting to meet client expectations and internal requirements regionally and globally.Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports. Internal Management Systems:Assist in the budgeting and forecasting process and provide portfolio data to the Regional Finance Director and/or the Regional Account DirectorImplement, comply with and audit all internal management systems, in particular, quality assurance. Leadership / Staff Management:Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region within the account teamAct as manager and a coach for the team ensuring high staff morale, trust and work ethics.As part of the senior management team, ensure there is total teamwork across the region across various functions within the account.Ensure the team is well trained on all facilities policies and procedures as well as systems like Maximo. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planningAssign buddies for new team members to ensure teamwork, consistency & rationalization of the teamSound like you? To apply you need to be:At least 10+ years of account management and FM operations experience within IFM industry.Sets objectives and measurable goals and motivates others to achieve them.Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirementsCoaches and develops staff and provides regular feedback and guidance.Set stretch targets for self and others, monitors and manages individual and team performance Is able to make difficult decisions and resolve problems or improve operations.Actively searches out opportunities to achieve best resultsPromotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.Regularly communicates vision, strategy, plans and performance in a clear and motivational manner.Listens effectively and communicates through actions and example. Technical comprehension and experience with performance-based service contracts and vendor management What we can do for you:  At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.  Apply today Location: On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.